Best Western Queen Victoria Market Hotel is a 4-level hotel with 42 rooms, located in the heart of West Melbourne. Just a 1-minute walk from Melbourne's iconic Queen Victoria Market, our hotel caters to both international and local travellers seeking comfort, convenience and warm hospitality.
We are currently seeking multiple enthusiastic and experienced Hotel Reception Staff to join our team.
About You:
To be successful in this role, you will have:
Previous experience in ahotel reception role(essential)
Experience inhotel housekeeping(desirable)
Familiarity withMelbourne tourist attractions and public transport
A genuinelywarm, welcoming and professional demeanour
Availability to workmorning, evening and weekend shifts
Full working rights in Australia
You will also demonstrate:
Excellent communication, interpersonal and time-management skills
Strong attention to detail
High standards of personal presentation
Demonstrates a strong sense of responsibility and service, with a meticulous and reliable approach to work.
Demonstrates flexibility to support both Front Desk and Housekeeping functions as operational needs require.
Key Responsibilities:
Your duties will include, but are not limited to:
Providing efficient, friendly and professional service to all guests
Warmly welcoming guests and ensuring a positive first impression
Organising, confirming and processing guest check-ins and check-outs
Responding to guest requests, enquiries and complaints promptly via face to face or online
Securing payments and verifying or adjusting guest billing as required
Checking room cleanliness and presentation prior to guest arrival
Dust, vacuum, and mop floors
Hotel Receptionist in Melbourne employer: Best Western
Best Western Melbourne City is an exceptional employer that prioritises employee well-being and growth, offering competitive remuneration and flexible work arrangements. Located in the vibrant heart of Melbourne's CBD, our dynamic hotel group fosters a collaborative and inclusive culture, ensuring that every team member can thrive while delivering outstanding guest experiences. With opportunities for career development and a commitment to supporting international students, we are dedicated to creating a rewarding workplace for all.
