Roster Officer in Inverell

Working for BEST: As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company. Due to our status as a not-for-profit, public benevolent institution, we have the ability to offer our staff optional salary sacrifice arrangements. In addition to above award wages, we provide our valued employees with additional benefits including:

• Optional flexitime arrangements (full-time employees)
• Learning and development opportunities, including optional traineeship arrangements
• Anniversary Leave
• Birthday Leave
• Option to purchase additional leave
• Discounts on gift cards and other purchases
• Employee Wellbeing Program
• Employee Assistance Program

About the Role: This is a permanent, part-time position (25 hours per week), at our Inverell site. As a Roster Officer within our Disability and Community Services team, you will be responsible for the end-to-end coordination of Support Worker rosters across BEST’s NDIS services. Working closely with our Disability Services Coordinators, you will ensure every participant receives safe, consistent and reliable support by matching the right worker to the right shift. You will build and maintain compliant rosters, manage shift changes and short-notice absences, and balance participant needs, worker availability, service agreements and budgets. You will be the first point of contact for roster enquiries from Support Workers, participants and families/carers, and will work alongside Payroll and Finance to reconcile timesheets and support accurate, timely pay and invoicing.

About You: You will be a calm, organised and solutions-focused individual with:

• Excellent time management and organisational skills, with the ability to prioritise and problem-solve under pressure.
• A high level of attention to detail and accuracy.
• A calm, solutions-focused approach to last-minute changes.
• Well-developed verbal and written communication skills, including the ability to interpret service agreements and support plans.
• Strong interpersonal and negotiation skills, with the ability to build positive working relationships.
• Computer literacy, including Microsoft Office and rostering/HR software.
• Working knowledge of the NDIS and the SCHADS Award, or the ability to acquire this knowledge.
• Previous rostering, scheduling or workforce coordination experience, ideally within disability, aged care or community services (desired).
• Qualifications in Business Administration, Disability Services (or similar) and/or relevant experience (desired).
• Class C Driver’s Licence
• NDIS Worker Screening Check (or willingness to obtain)
• Working with Children Check (or willingness to obtain)

You are welcome here. At BEST, we are committed to creating a diverse and inclusive workplace that proudly welcomes people from all backgrounds, including people with disability, people from diverse cultural and linguistic backgrounds, people from the LGBTQI+ community, and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. If you require any reasonable adjustments or accommodations, please let us know in your application or via email.

For further information or to have a confidential discussion regarding this opportunity with BEST, please contact Charlotte Mozzell (HR Advisor). Applications close 3 November 2026, at 11.59pm.