- Location 1 Gregory Hills Drive,Gledswood Hills, NSW, 2557,Australia
- Base Pay $60,000.00 - $70,000.00 / Year
- Other Compensation Super + Bonuses
- Job Category Ten Tops
- Employee Type Full Time
Contact information
- Contact Phone 0
POSITION OVERVIEW
Requirements
DUTIES AND RESPONSIBILITIES
Duties may include but are not limited to:
- Ensures all customer service assistants are making personal contact with customers
- Responsible for achieving store goals as provided by the Operations Manager
- Responsible for leading Front End Operations
- Training staff on our Customer Service values
- Ensures each customer has fast, friendly checkout service
- Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
- Responsible for opening and closing store procedures
- Assist with Front End Operations
- Responsible for performing SM duties in their absence
- Assists in supervising all team members
- Assist in training, coaching and development of all Assistants
- Reviews all corporate communications and reacts accordingly
- Partners with Store Manager and/or corporate office regarding store issues
- Drives store sales and controls expenses
- Assists payroll process and ensures payroll is within budget
- Assists in merchandising procedures
- Adheres to and holds assistants accountable to all Standard Operating Procedures (SOP)
- Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
- Authorises register functions including post voids, returns and discounts
- Complies with Human Resources policies and procedures
- Assists in receiving and stocking procedures
- Receiving Deliveries and management of invoicing/paperwork
- Checking off stock to invoice
- Assists in driving Key Metrics: Sales, Margin and Expense Control
- Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room
- Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs
ESSENTIAL JOB FUNCTIONS
- Frequently operate computer, printer and cash register
- Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequent use of stock trolleys, pallet jacks for the moving of stock
- Frequently position self to kneel, bend and stoop, including in stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with staff. Must be able to exchange accurate information in these situations
- Frequent movement across the store directing staff to and from the back office and stock room retrieving and putting away merchandise
- Must be able to identify and execute merchandise layouts, staff schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
QUALIFICATION AND WORK SKILL REQUIREMENTS
- Demonstrated understanding and willingness to provide excellence in customer service
- Ability to multi-task, direct and manage people
- Creative thinking
- Ability to maintain composure under pressure
PERSONAL ATTRIBUTES
High presentation, professionalism, excellent communication skills with an extrovert persona, customer service focus, understanding of retail best practice, enthusiasm to work within a team environment and the enjoyment of connecting with people.
Summary
ABOUT US...
At Ten Tops we know value, that’s why EVERYTHING in our stores is $10 orless. Yep - it’s that simple, NOTHING in store is over$10.
We want you to save BIG on everyday items across a range of categories. From pet care, household cleaning, grocery, confectionery, health & beauty, toys & games, tech, stationery, party, arts & craft &everything in between.
This is the perfect opportunity to join a supportive team environment where the company rewards its employees by providing great working conditions, ongoing training and up-skilling to set you up in a career.
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Ten Tops 2IC Store Support in Sydney employer: BERNARDI GROUP PTY LTD
At Ten Tops, we pride ourselves on fostering a dynamic and supportive work environment in Gledswood Hills, where our employees are empowered to grow and thrive. As a part-time Store Support Lead, you'll enjoy flexible working hours, comprehensive training, and opportunities for career advancement while being part of a team that values customer service excellence and teamwork. Join us to make a meaningful impact in a vibrant retail setting that prioritises employee well-being and development.
