Senior Claims Consultant, Property in Sydney

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world.

Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business.

We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work.

We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized.

Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Take ownership of a diverse portfolio of commercial and corporate property, and energy claims, driving matters from first notification through to resolution with technical expertise, sound judgment and a customer-focused approach to deliver fair, timely and commercially effective outcomes.

As a senior claims professional, you will lead claim strategy, make coverage and reserving decisions, manage external experts and advisers, and build trusted relationships with customers and broker partners.

You will also work closely with underwriting and risk engineering teammates to translate claims insights into stronger portfolio decisions, improved service and continuous improvement.

Backed by Berkshire Hathaway's strength and BHSI's purposely non-bureaucratic culture, you will have the autonomy to make decisions, influence outcomes and contribute directly to the ongoing success of our Australian Property business.

Duties & Responsibilities

• Own the end-to-end management of complex property claims from first notification through to resolution in line with BHSI Claims Service Standards.
• Analyse policy coverage, material damage quantum and business interruption exposures to make timely, fair and well-reasoned claims decisions and communicate outcomes clearly to customers, brokers and other stakeholders.
• Assess exposure, establish and maintain appropriate reserves, and report significant claim developments with clear rationale and commercial discipline.
• Lead investigations and claim strategy by engaging and managing loss adjusters, lawyers, forensic accountants, engineers and other specialists to achieve effective claim outcomes.
• Build trusted customer and broker relationships through responsive, professional and transparent claims handling, particularly on complex or high-value matters.
• Partner with underwriting, risk engineering, actuarial and operations teammates to identify claim trends, provide market insights and contribute to product, portfolio and service improvements.
• Represent BHSI in the market through client meetings, broker engagement, site inspections, mediations, industry events and other stakeholder interactions.

Qualifications, Skills and Experience

Key Skills

• Advanced property claims expertise: strong technical capability across complex property claims, including Industrial Special Risk and business interruption exposures.
• Strategic and analytical thinking: ability to evaluate complex factual, technical and financial information to develop practical claim strategies and resolution plans.
• Customer and broker partnership: build credibility and trust through clear communication, responsiveness and a solutions-focused approach.
• Commercial judgment: understand the broader impact of claims decisions on customers, brokers, underwriting performance and portfolio outcomes.
• Organisation and execution: effectively manage competing priorities, large losses and complex matters with ownership, accuracy, sound escalation and consistent follow-through.

Qualifications & Experience

• Typically five or more years of experience managing complex property and energy claims, including Industrial Special Risk and business interruption claims, or equivalent demonstrated capability.
• Demonstrated experience analysing coverage, quantifying loss exposures, developing claim strategies, managing external experts and negotiating effective claim outcomes.
• Tertiary qualifications, ANZIIF qualifications, loss adjusting credentials or other insurance-related qualifications are desirable where they strengthen technical capability and professional development.

We recognise that experiences and career paths vary. If you are excited by this opportunity but do not meet every requirement, we still encourage you to apply.

BHSI Offers

• Competitive total rewards, including base salary, discretionary bonus opportunity.
• Additional annual leave based on relevant professional experience, recognising the expertise you bring to BHSI.
• Up to four months of paid parental leave, comprehensive insurance benefits and wellbeing support through AIA My Care and our Teammate Assistance Program.
• Professional growth support, including tuition reimbursement, professional designation assistance, study support and ongoing learning.
• A purposely non-bureaucratic culture that values simplicity, accountability, excellence and collaboration.

Note: This job description is not intended to be all-inclusive.

Teammates may perform other related duties as needed to support the ongoing needs of the organisation.

Compensation will be commensurate with experience.

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