At a Glance
- Tasks: Support e-business operations and liaise with brokers and stakeholders for seamless service.
- Company: Join a fast-growing, innovative Fortune 500 insurer dedicated to employee development.
- Benefits: Competitive pay, growth opportunities, and a supportive learning environment.
- Other info: Great career progression in a collaborative and energetic workplace.
- Why this job: Be part of a dynamic team driving digital solutions in the insurance industry.
- Qualifications: HSC and admin experience; strong communication and tech skills required.
The predicted salary is between 47250 - 57750 $ per year.
- Company Details
- The Company
Fortune 500 Company. General Insurer. Fast growing, dynamic organisation, dedicated to the development of its people.
Our organisation is actively committed to Innovation.
Team members throughout our business live the Innovation Behaviours.
This fosters an Innovation culture where new skills are learnt, ideas are shared and opportunities are created as we strive for better outcome.
Want to know more about Berkley Insurance Australia
Everything Counts. Everyone Matters.
The Role
The Role
As part of the e-business team, the e-business Underwriting Assistant will liaise with Underwriters, Product Leads, IT and external stakeholders including brokers, buyer groups, network operation units and Steadfast in order to provide technical and administrative support across Berkley’s online portal business.
- High energy learning and development environment
- Grow your career with a growing award-winning insurer that promotes from within
Key Responsibilities
- Provide administrative and first-level broker support for E-Business platforms, including bind IT and SCTP.
- Manage broker portal registrations, user access requests, transfers, and account maintenance.
- Respond to broker and stakeholder enquiries via phone, email, and portal mailboxes.
- Support lead management activities, including follow-up and conversion of qualified opportunities.
- Maintain broker, portal, and allocation data to ensure accuracy and integrity.
- Produce policy documentation, reports, and other business correspondence as required.
- Coordinate transfer processing and broker migration activities.
- Liaise with internal and external stakeholders to deliver high levels of customer service.
- Identify and implement process improvement opportunities to enhance operational efficiency.
- Support system enhancements, testing, and continuous improvement initiatives across E-Business platforms.
- Work collaboratively with the E-Business team to drive adoption and optimisation of digital trading solutions.
- The Candidate - Skills, Qualifications & Experience
Qualifications
Essential;
- HSC
- Minimum 1+ years admin or retail customer facing experience
- Excellent communication skills with outstanding telephone call handling capability
- Ability to handle high volume workload
- Ability to identify and describe technical issues
- Good working knowledge of Microsoft Office
- Desired;
- Certificate in administration or related business study (preferred)
- Insurance industry experience (advantageous)
The successful applicant will be provided with a competitive remuneration and benefits package and an excellent platform for growth and development.
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E-Business Underwriting Assistant in Adelaide employer: Berkley
Berkley Insurance Australia is an exceptional employer that prioritises the growth and development of its employees within a fast-paced, innovative environment. With a strong commitment to fostering an inclusive culture where every team member's contributions are valued, employees benefit from extensive learning opportunities and career advancement within this award-winning organisation. Located in a dynamic sector, the e-business Underwriting Assistant role offers a unique chance to engage with diverse stakeholders while enhancing operational efficiencies and driving digital solutions.
