Service Manager

We’re looking for an experienced service professional to lead our service team in delivering high-quality pump servicing outcomes for customers across the business. Based in Seven Hills, you’ll be taking on real responsibility from day one while being supported by a strong and knowledgeable team around you. If you’re technically strong, know your way around pumps, and are ready to step into a leadership role with genuine scope, this could be exactly what you’ve been looking for.

Why Choose Malcolm Thompson Pumps

• Join a business that backs its people and gives you the tools to build a long-term career.
• Competitive remuneration package.
• Clear pathways for career growth - as this role itself demonstrates.
• Supportive team culture built on respect, inclusion, and safety.
• Industry-leading parental leave benefits.
• Access to exclusive employee perks and salary packaging.
• A safety-first workplace backed by our “Home Safely Every Day” commitment.
• Fitness Passport to support your health and wellbeing.

The Role

You’ll manage the full service operation - from quoting and scheduling through to quality, compliance, and team performance. You’ll work alongside the Branch Manager to drive continuous improvement and ensure every job is delivered on time, on budget, and to standard.

Your key responsibilities will include:

• Preparing accurate, commercially sound service quotes and managing quote approvals.
• Scheduling and managing workshop workflow to ensure jobs are completed within quoted timeframes.
• Leading, developing, and motivating the service team to meet short and long-term business objectives.
• Overseeing WIP and producing regular reports on workshop performance, labour utilisation, and service KPIs.
• Managing resources, plant, and equipment to optimise efficiency and minimise downtime.
• Ensuring quality standards are met and non-conformances are addressed promptly.
• Building strong supplier relationships to secure competitive pricing and timely parts delivery.
• Building strong relationships with our customer base and pivotal in growing new business.
• Promoting a safe and healthy workplace in line with the company’s WHS Management System.
• Contributing to branch financial performance through budget management and profit delivery.

About You

You’re an experienced service professional who brings both technical credibility and leadership presence. You know how workshops run, you understand what good looks like, and you’re ready to own it.

You’ll bring:

• Demonstrated knowledge of pumps and pump servicing (e.g. centrifugal, submersible, or similar).
• A background in a trade or service environment, with hands‑on service delivery experience.
• Proven people management skills - you know how to lead a team and get the best out of people.
• Experience managing workshop scheduling, WIP, and operational reporting.
• The ability to read and interpret technical specifications and communicate them clearly.
• A proactive approach to quality, safety, and continuous improvement.
• Strong communication skills, both with your team and with customers.

About Us

At Malcolm Thompson Pumps, we’re a national leader in delivering innovative pump solutions, representing leading brands and designing tailored systems for a wide range of industries. With expertise spanning installation, servicing, repairs, and custom-engineered packages, we combine decades of experience with a strong national footprint to deliver dependable results for our customers. As part of the Questas Group, we foster a culture built on safety, inclusion, and continuous development - where our people are supported to grow and build long-term careers.

If you’re ready to step up and lead a team that takes pride in its craft, we’d love to hear from you.