Veterans' Home Care Assessment Agency Assessor
5d ago , from Advertising Industry Careers
- NFP Salary Packaging up to $18,550 - reduce tax & increase take home pay
- Not for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
- Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
- Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs
Join our team of 2200+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we're transforming the experience of ageing through collaboration, new ideas and investment in people and services. The RoleIn this rewarding office-based role, you will support veterans and their families through phone-based assessments and care coordination, working closely alongside a supportive team of colleagues.
Guide veterans and their families by explaining the Veterans' Home Care (VHC) program and available services – full training will be provided
Manage inbound and outbound phone calls with veterans and their representatives
Conduct structured phone assessments and reviews from the office, identifying care needs, personal goals, and ways to maximise independence
Work collaboratively with your team and experienced colleagues to discuss cases and determine the most appropriate supports
Recommend suitable VHC services and connect clients with community care providers
Maintain accurate documentation in line with DVA program requirements
About you
We're looking for someone who is organised and confident communicating with a wide range of people over the phone. Ideally, you will have: Minimum of two years' experience in the aged care or community care sector – EssentialStrong customer service skills with a professional, empathetic, and collaborative approach
Experience with assessments, care planning, service coordination, or phone-based client support (highly regarded)An understanding of the veteran community and how military service may impact physical and mental health (desirable)Excellent written and verbal communication skills
Confidence using technology, including Microsoft OfficeAll persons at Benetas will need to obtain a NDIS Worker Screening Clearance to be eligible for employment or engagement. You can find out more information here https://service.vic.gov.au/services/national-disability-insurance-scheme/home. Why Benetas? Permanent Full-Time position
Blackburn location with free parking
Supportive manager and engaged and motivated team environment
Veterans' Home Care Assessment Agency Assessor in Sydney employer: Benetas
Benetas is an exceptional employer dedicated to making a meaningful impact in the lives of older Victorians through compassionate and empowering retirement living services. With a supportive, people-centred culture, employees enjoy professional development opportunities, a strong work/life balance, and the chance to contribute to a respected not-for-profit organisation that values collaboration and innovation. Join our team and be part of a fulfilling journey where your contributions truly matter.
