Bendigo Bank is seeking a Case Manager, Internal Dispute Resolution (IDR) to independently investigate and resolve complaints while balancing customer and business needs. You will work with internal stakeholders to ensure fair, timely outcomes in line with RG271 and BCoP guidelines.
The role offers a hybrid work model with flexible options and a permanent full-time position based in our head office locations across Australia. You will coach colleagues and help improve the customer journey.
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IDR Case Manager — Drive Fair Outcomes & Improvements employer: Bendigobank
Bendigo Bank is an exceptional employer, offering a dynamic work environment where your contributions directly impact one of the bank's most critical strategic initiatives. With a strong focus on employee wellbeing, flexible hybrid working arrangements, and comprehensive support for professional growth, you will thrive in a culture that values diversity and encourages innovative thinking. Join us in Melbourne, Adelaide, Bendigo, or Sydney, and be part of a transformative journey that prioritises both personal and professional development.
