At a Glance
- Tasks: Ensure fairness in complaint handling and enhance customer outcomes through quality assurance.
- Company: Leading Australian retail bank with a focus on customer satisfaction.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to improving customer resolutions.
- Why this job: Make a real difference in customer experiences while working in a supportive environment.
- Qualifications: Strong analytical skills and experience in customer-facing roles within financial services.
The predicted salary is between 77715 - 94985 $ per year.
A leading Australian retail bank is seeking a Quality Analyst in Customer Resolutions to ensure fairness and quality in complaint handling.
The role involves quality assurance reviews, coaching teams, and enhancing customer outcomes.
Ideal candidates should have strong analytical skills and extensive customer-facing experience in financial services.
The position is available as a full-time contract or permanent role with a hybrid working model.
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Quality Analyst: Customer Resolutions – Hybrid Role employer: Bendigo Bank
At Bendigo Bank, we pride ourselves on being more than just a bank; we are a community-focused employer that values flexibility and employee well-being. With hybrid working options and a commitment to professional development through our corporate university, we empower our staff to grow while making a meaningful impact in the lives of our customers and communities. Join us in a collaborative environment where diversity is celebrated, and your contributions truly matter.
