A leading Australian retail bank is seeking a Quality Analyst in Customer Resolutions to ensure fairness and quality in complaint handling. The role involves quality assurance reviews, coaching teams, and enhancing customer outcomes. Ideal candidates should have strong analytical skills and extensive customer-facing experience in financial services. The position is available as a full-time contract or permanent role with a hybrid working model.
Quality Analyst: Customer Resolutions (Hybrid Role) in Melbourne employer: Bendigo Bank
At Bendigo Bank, we pride ourselves on being more than just a bank; we are a community-focused employer that values flexibility and employee well-being. With hybrid working options and a commitment to professional development through our corporate university, we empower our staff to grow while making a meaningful impact in the lives of our customers and communities. Join us in a collaborative environment where diversity is celebrated, and your contributions truly matter.
