A financial institution seeks a Senior Talent Acquisition Advisor to enhance customer service quality. The ideal candidate will focus on reviewing customer interactions, identifying trends, and coaching staff to improve performance. Candidates should have proven QA experience and strong data analysis skills, especially with Excel and Power BI. This role supports hybrid work and offers a range of benefits to foster well-being and professional growth. Join a dynamic team dedicated to positive customer experiences.
Quality Analyst – Contact Centre & CX Insights in Melbourne employer: Bendigo Bank
At Bendigo Bank, we pride ourselves on being more than just a bank; we are a community-focused employer that values flexibility and employee well-being. With hybrid working options and a commitment to professional development through our corporate university, we empower our staff to grow while making a meaningful impact in the lives of our customers and communities. Join us in a collaborative environment where diversity is celebrated, and your contributions truly matter.
