Manager – Agribusiness Customer Delivery

Join to apply for the Manager - Agribusiness Customer Delivery (QLD & NSW) role at Bendigo Bank Agribusiness. Build a leading culture of connection and empowerment, delivering a consistent ‘one-way same-way’ customer experience while contributing to our strategy to be Australia’s most innovative bank.

Rural Bank has spent decades partnering with Australian farmers and building up regional communities. Now, as Bendigo Bank Agribusiness, this commitment will continue. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Are you a driven leader with a passion for agriculture and a knack for fostering team success? Reporting directly to the Head of Agribusiness Customer Delivery, the Manager will lead a dedicated team in providing exceptional service to our valued agribusiness clients. You will be tasked with creating a high-performance culture, identifying operational efficiencies, and ensuring regulatory compliance is maintained.

In this dynamic and high-impact role, you’ll make your mark by:

• Leading and coaching a team of Agribusiness Relationship Associates across QLD & NSW, driving performance and capability development.
• Championing customer-centricity, ensuring quality support and exceeding expectations.
• Overseeing operational efficiency, maintaining compliance and consistently meeting service timeframes.
• Working to remove barriers and obstacles for your team by providing feedback and insights that enable change.
• Collaborating closely with stakeholders across the bank to deliver seamless service.

To succeed in this role, you will have:

• Proven leadership experience in a similar agribusiness or banking environment.
• Strong understanding of customer relationship management and operational excellence.
• Exceptional communication, interpersonal, and problem-solving skills.
• Commitment to fostering a positive and high-performing team culture.
• A passion for driving growth and achieving ambitious goals.

We would also love you to have:

• A tertiary qualification in business, commerce, finance or a related discipline.
• Experience with Active Ops / Workware planning and methodologies desirable.

So, why work with us? Here, you’ll know your work directly benefits the customers and communities we all serve. Join a team that truly values you and that gets more diverse every day. Achieve both career opportunity and flexibility here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

• Flexible work options designed to suit your life.
• Health and wellbeing support, including discounted gym memberships and private health insurance options.
• Opportunities for learning through our corporate university ‘BEN U’ or at an external provider of your choice.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.