At a Glance
- Tasks: Assist customers with lending enquiries and applications via digital and phone channels.
- Company: Join Bendigo Bank, a forward-thinking bank that values its employees.
- Benefits: Enjoy health support, flexible work policies, and access to corporate learning.
- Other info: Diverse team culture with opportunities for career advancement.
- Why this job: Make a real impact in banking while growing your career in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 47250 - 57750 $ per year.
With Bendigo Bank, we’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. In Retail Banking, our customers are at the heart of everything we do. Come and join the new Virtual Home Lending team.
Virtual Banking is transforming the way we engage with internal & external customers through digital and phone across both Retail and Third-Party Banking. It is responsible for ensuring compliance, ongoing health and proactive growth of customers.
As a Home Lending Specialist within the Virtual Home Lending Team, you will be responsible for inbound calls where you will assist Internal and External customers with all lending enquiries and execution of lending requests such as conducting needs analysis and completing lending applications for personal lending, credit card & home loans.
As a Home Lending Specialist, you’ll require the following:
- Good understanding of the Bank’s lending products, digital and self-service offerings, policies, and regulations
- Extensive customer service experience
- Advanced technology and digital capabilities
- Ability to work in a virtual team environment
- Strong communication skills, both written and verbal
- Ability to build relationships and rapport with key community stakeholders
- Ability to adapt to and accept change
- Proven relationship building skills to achieve financial outcomes
- Understand financials and performance of the business
- Lending experience is preferable
- FSRA Accreditation T2 - Deposit Taking & Non-Cash Payment Facilities & General Insurance
We have multiple full-time permanent positions; Hours will total 76 per fortnight. We prioritise our people with a hybrid model that currently includes a minimum of 3 days per week in a local Head Office or Regional Office. The Retail Virtual Banking opening hours are Monday - Friday, 0900 - 1830 (AEST) and Saturday, 0900 - 1700 (AEST). You will be required to work a rotating roster within these opening hours.
So, why work with us? Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve. Want to be more than just a number? Join a team that truly values you - and that gets more and more diverse, every day. Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.
You’ll also get access to a great range of benefits, including:
- Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
- Take your learning to the next level through our corporate university ‘BEN U’
We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.
We are committed to responding to all candidates, regardless of the outcome of your application.
Home Lending Specialist – Remote employer: Bendigo Bank
At Bendigo Bank, we pride ourselves on being more than just a bank; we are a community-focused employer that values flexibility and employee well-being. With hybrid working options and a commitment to professional development through our corporate university, we empower our staff to grow while making a meaningful impact in the lives of our customers and communities. Join us in a collaborative environment where diversity is celebrated, and your contributions truly matter.
