Home Lending Specialist

Our role as a Home Lending Specialist (internally known as a Customer Relationship Manager) is to deliver an exceptional experience by working with customers to meet their end-to-end banking needs. Whether you’re guiding first home buyers to create a plan to purchase, or supporting a seasoned investor, you’ll play an integral part of helping our customers through the lending journey and driving growth.

In this dynamic and high-impact role, you’ll make your mark by:

• Building a pipeline of lending leads.
• Keeping track of and nurturing these relationships throughout their buying journey using our CRM.
• Guiding customers through the lending process, giving them peace of mind that we’re here to help them achieve their goals.
• Leveraging your credit analysis expertise and understanding of customer needs ensuring positive lending outcomes for all and to future ready your customers for financial success.
• Building strong, relationship-centric connections with the community, the branch, and Branch Manager to deliver effective lending outcomes for customers.
• Embracing an attitude of lifelong learning.

This is a Permanent, Full-time position located in Gladstone.

What you’ll bring to the role:

• Extensive experience in customer service or sales.
• High level of understanding of lending products, policies and regulations.
• An ability to build relationships and rapport with customers and colleagues quickly, assess their needs and develop a holistic view of their situation.
• Highly developed credit analysis skills.
• An understanding of small business offerings.
• Consumer lending experience - this is essential.

Our Community Banking model operates on a shared revenue model based on 'profit-with-purpose'. This approach ensures that the profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs. By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships.

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you - and that gets more and more diverse, every day.
• Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

You’ll also get access to a great range of benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Take your learning to the next level through our corporate university ‘BEN U’.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.

Screening and interviews may commence prior to closing date. We are committed to responding to all candidates, regardless of the outcome of your application.