At a Glance
- Tasks: Help customers achieve financial goals and support their digital banking needs.
- Company: Join Bendigo Bank, a community-focused bank in Gympie.
- Benefits: Health support, discounted gym memberships, and career advancement opportunities.
- Other info: Enjoy a positive team environment with opportunities for growth.
- Why this job: Be the face of the branch and make a real impact in your community.
- Qualifications: Customer service experience and strong communication skills.
The predicted salary is between 47250 - 57750 $ per year.
This is a permanent, part-time position located in Gympie with a 40-hour fortnight roster.
Responsibilities
- Explore customers' needs through in-depth conversations to help them achieve their financial goals and partner with different specialists within the branch.
- Support customers with digital literacy and online banking needs as we continue to innovate our offerings.
- Be the face of the branch and customer service, handling transactions, cash, queries, and paperwork while maintaining risk considerations.
- Engage in on-the-job training and external development opportunities to support career growth.
- Build connections by supporting customers, giving back to the community, and enjoying a positive team environment.
What you'll bring to the role
- Experience in a customer service environment with the ability to achieve targets.
- Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
- Confidence to communicate with new and existing customers face to face and over the phone.
- Eagerness to understand and communicate what makes our bank different.
- Drive for collaboration and teamwork.
- Experience in the banking and finance industry is a plus but not essential.
Our Community Banking model
Community Banking operates on a shared revenue model based on profit-with-purpose, reinvesting profits into local initiatives and community growth. By joining a Community Bank branch, you'll be part of a team focused on promoting local growth and nurturing meaningful relationships, with involvement in community events and support for small businesses.
Benefits and development
- Health and wellbeing support, including discounted gym memberships, private health insurance options, and an Employee Assistance Program (EAP) for you and your immediate family.
- Opportunity to advance through our corporate university BEN U.
Additional information
Please note: after submitting your application you may receive a Pymetrics online gaming assessment. Check your junk folder if not received within 30 minutes. We are committed to a diverse and inclusive workforce and will provide adjustments to the application or interview process as needed. For more information about our retail banking roles, visit Bendigo Adelaide Bank careers.
Customer Service Officer | Community Bank Gympie | Part-time | QLD employer: Bendigo Bank
At Bendigo Bank, we pride ourselves on being more than just a bank; we are a community-focused employer that values flexibility and employee well-being. With hybrid working options and a commitment to professional development through our corporate university, we empower our staff to grow while making a meaningful impact in the lives of our customers and communities. Join us in a collaborative environment where diversity is celebrated, and your contributions truly matter.
