At a Glance
- Tasks: Deliver exceptional face-to-face customer service and support daily operations.
- Company: Join O'Brien®, a trusted national brand in automotive glass repair.
- Benefits: Competitive pay, supportive team culture, and opportunities for growth.
- Other info: Flexible part-time hours with potential for overtime on Saturdays.
- Why this job: Make a real difference while interacting with customers every day.
- Qualifications: Strong customer service skills and a positive attitude required.
The predicted salary is between 71000 - 74000 $ per year.
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
Perm Part‑Time | $34.28 p/h + Super
Join a trusted national brand where your customer service skills truly make an impact. Our Tullamarine Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers. If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.
About the Role
As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.
Rostered Hours: Tuesday to Saturday, 8:00am–1:00pm (25 hours per week). Flexibility: Some Saturdays may be full‑day shifts, with a rostered weekday off to balance hours. Full‑day Saturday work will be paid at overtime rates after standard hours, with standard hours paid including shift loadings.
You will be responsible for:
- Delivering warm, professional face‑to‑face customer service
- Selling of Vehicle Accessory Products
- Greeting customers and visitors with a positive, helpful attitude
- Managing phone, email and in‑person enquiries
- Supporting the Service Centre Manager with daily operations
- Updating customers on repair lead times
- Conducting basic repair inspections on vehicles
- Educating customers on our full range of services
- Scheduling repair bookings and managing workflow
- Issuing invoices and raising job authorities
- Resolving customer concerns and following up queries
About You
We’re looking for someone who brings professionalism, energy and initiative to the team. You will have:
- Strong customer service experience (face‑to‑face preferred)
- Excellent verbal and written communication skills
- Professional presentation and a positive attitude
- Ability to problem‑solve and create customer‑focused solutions
- Strong time management and ability to prioritise in a busy environment
- Intermediate–advanced Microsoft Office skills
- Administration experience supporting daily operations
- Comfortable with sales and confident in educating customers on additional services
- A current driver’s licence (essential)
- Full Australian work rights (essential)
Why Join Us?
- Supportive, collaborative team culture
- Opportunities for growth and development
- Competitive hourly rate
- Reward & Recognition programs
- Work with a respected national brand
If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you.
Customer Experience Expert in Melbourne employer: Belron
O’Brien® is an exceptional employer that prioritises its people and the community, offering a supportive and collaborative work environment for the Inventory Controller role based in Padstow. With a commitment to employee growth through ongoing training and development, as well as unique benefits like community service leave and employee discounts, O’Brien® fosters a culture of inclusivity and recognition, making it an ideal place for those looking to make a meaningful impact in their careers.
