Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity.
-- Permanent Fixed Term Contract | 12 Months Pay: $34.28 per hour + superannuation.
Join a trusted national brand where your customer service skills truly make an impact. Our Fyshwick Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers. If you thrive in a fast‐paced environment, enjoy face‐to‐face interaction, and want a role with variety, this is the perfect opportunity.
About the Role
As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through the door.
Full‐time hours: Monday–Friday Must be flexible to work 8:00am–4:00pm and 9:00am–5:00pm Ability to work Saturdays when required (overtime paid)
Responsibilities
- Delivering warm, professional face‐to‐face customer service
- Selling of Vehicle Accessory Products
- Greeting customers and visitors with a positive, helpful attitude
- Managing phone, email and in‐person enquiries
- Supporting the Service Centre Manager with daily operations
- Updating customers on repair lead times
- Conducting basic repair inspections on vehicles
- Educating customers on our full range of services
- Scheduling repair bookings and managing workflow
- Issuing invoices and raising job authorities
- Resolving customer concerns and following up queries
Requirements
- Strong customer service experience (face‐to‐face preferred)
- Excellent verbal and written communication skills
- Professional presentation and a positive attitude
- Ability to problem‐solve and create customer‐focused solutions
- Strong time management and ability to prioritise in a busy environment
- Intermediate–advanced Microsoft Office skills
- Administration experience supporting daily operations
- Comfortable with sales and confident in educating customers on additional services
- A current driver's licence (essential)
- Full Australian work rights (essential)
Benefits
- Supportive, collaborative team culture
- Opportunities for growth and development
- Competitive hourly rate
- Reward & Recognition programs
- Work with a respected national brand
Why Join Us?
- Supportive, collaborative team culture
- Opportunities for growth and development
- Competitive hourly rate
- Reward & Recognition programs
- Work with a respected national brand
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents.
Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.
Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.
Founded in February 1924 by Frank G. O'Brien on Allen Street, Waterloo, O'Brien® began as a silvering business with a strong commitment to customer satisfaction and employee well‐being. Over the years, we've grown to become Australia's leading vehicle glass repair and replacement company. Today, O'Brien® operates nationwide, offering a wide range of automotive care products and services to both retail and wholesale customers. Each year, we serve over 360,000 motorists, 24 hours a day, 7 days a week, 365 days a year.
Our expertise extends beyond vehicles - since 1924, O'Brien® has also been a trusted provider of quality glass products and services for Australian homes and businesses. Our tailored glazing solutions are designed to meet the unique needs of every customer.
In 2018 O'Brien® and Laser & Electrical Plumbing untied their expertise, giving rise to O'Brien Plumbing and Electrical enabling O'Brien® to offer a complete range of a complete range of products and services across Australia.
O'Brien® is also part of Belron®, a global leader in vehicle glass repair, replacement, and recalibration, operating in over 40 countries across 6 continents.
At O'Brien®, we put our customer at the heart of everything that we do, maintaining a continual focus on Making a Difference with Real Care to our customers and employees.
Customer Experience Expert - 12 month Contract in Canberra employer: Belron
O’Brien® is an exceptional employer that prioritises its people and the community, offering a supportive and collaborative work environment for the Inventory Controller role based in Padstow. With a commitment to employee growth through ongoing training and development, as well as unique benefits like community service leave and employee discounts, O’Brien® fosters a culture of inclusivity and recognition, making it an ideal place for those looking to make a meaningful impact in their careers.
