At a Glance
- Tasks: Assist guests with reservations and ensure a seamless check-in and check-out experience.
- Company: Join a luxury 5-star hotel in beautiful Noosa.
- Benefits: Work steps from the beach with a supportive team and growth opportunities.
- Other info: Perfect for those who love a dynamic work atmosphere and weekend shifts.
- Why this job: Enhance your hospitality skills in a vibrant, high-performing environment.
- Qualifications: Previous hospitality experience and strong customer service skills required.
The predicted salary is between 19.8 - 24.2 $ per hour.
We are seeking a friendly, professional, and proactive Guest Service Agent to join our team in a luxury 5-star environment.
Your Role
- Assist guests with reservations, check-in, and check-out
- Handle guest enquiries, requests, and special arrangements
- Provide information about hotel facilities and local attractions
- Ensure accurate billing and payment processing
- Liaise with housekeeping and maintenance to ensure the property is always guest-ready
- Address and resolve guest concerns promptly and professionally
- Maintain professional presentation and excellent communication at all times
About You
- Previous hospitality experience is essential; hotel guest services experience is a plus
- Strong 5-star customer service skills with a genuine commitment to guest satisfaction
- Excellent organisational skills and attention to detail
- Ability to coordinate multiple teams and tasks efficiently
- Proficiency in reservation management software (training provided)
- Ability to work weekends is essential
Why Join Us
- Work in a prime Noosa location, steps from the beach, cafes, and boutique shopping
- Be part of a supportive, high-performing team
- Opportunity to develop your hospitality and management skills in a luxury environment
Guest Service Agent employer: Belmo Group
Belmo Group is an exceptional employer, offering a dynamic work environment at The Royal Albert Hotel in Brisbane, where heritage meets modern hospitality. With a strong focus on employee growth and development, we provide comprehensive training and support, fostering a culture of collaboration and innovation. Our commitment to maintaining the hotel's unique character while delivering outstanding guest experiences makes this an exciting opportunity for those looking to make a meaningful impact in the hospitality industry.
We think you need these skills to ace Guest Service Agent
Customer Service Skills
Hospitality Experience
Reservation Management Software
Organisational Skills
Attention to Detail
Communication Skills
Problem-Solving Skills
