Bellroy is seeking a Customer Service Manager to elevate support standards across channels and teams in Melbourne. You will design quality checks, coach leaders, and lead escalation handling with a focus on learning and consistency, while coordinating global teams under the Customer Support Director.
You’ll run QA processes, deliver training, and publish a regular update newsletter to keep everyone aligned with brand and process changes. Hybrid work is available.
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Customer Experience & Quality Leader in Melbourne employer: Bellroy
At Bellroy, we pride ourselves on fostering a vibrant and inclusive work culture that champions creativity and collaboration. As a Senior Creative Producer in our Collingwood office, you'll not only lead a talented team but also have the opportunity to shape innovative content that resonates globally. With a commitment to employee growth and a flexible hybrid work environment, Bellroy is dedicated to empowering its staff to thrive both personally and professionally.
