Bell Automotive Group is opening its newest site, Bell Collision Repair Centre - Albury, and we’re looking for a friendly, confident Customer Service Officer to be the face of our front counter from the very beginning.
As part of a multi-site group with locations across Victoria and regional NSW, we take pride in being Australia’s most Respected collision repair group. This is a rare chance to help shape the customer experience at a brand-new site and grow with us.
About the role
As our Customer Service Officer, you’ll be the main point of contact between our customers and the repair centre. You’ll guide customers through the repair process from first enquiry to vehicle pickup, making sure they feel informed, looked after and confident in our work.
Your day-to-day will include:
- Welcoming customers and answering enquiries about our repair services
- Booking repair appointments and coordinating with our technicians
- Helping customers understand the scope and cost of their repairs
- Liaising with insurance companies to submit claims and resolve any issues
- Keeping customers updated on the progress of their vehicle repairs
- Processing payments, preparing invoices and collecting insurance excesses
- Handling customer concerns calmly and professionally
- Maintaining accurate customer records, repair orders and claim details
- General administration, including phones, filing and customer communications
About you
- A positive attitude and friendly, approachable nature
- Excellent conflict resolution skills
- Strong verbal and written communication skills
- A professional, confident manner and a positive approach to change
- Good computer skills, including CRM systems and standard office applications
- Strong attention to detail and the ability to juggle multiple tasks in a fast-paced environment
- Experience with iBody
- Knowledge of auto body repair processes and terminology
What we offer
- The opportunity to join a brand-new site and help build it from the ground up
- Ongoing training and support from an established, multi-site group
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Customer Service Officer employer: Bell Automotive Group
As a leading provider of panel beating and smash repair services with over 75 years of experience, we pride ourselves on fostering a supportive work culture that values craftsmanship and innovation. Our commitment to employee growth is evident through ongoing training in the latest automotive technologies, ensuring our team members are always at the forefront of the industry. Located in a vibrant community, we offer competitive benefits and a collaborative environment where your skills as a Vehicle Painter will be recognised and rewarded.
