At a Glance
- Tasks: Support individuals and families in maintaining safe, secure housing within our community housing portfolio.
- Company: Join Believe Housing Australia, a purpose-driven organisation making a real impact.
- Benefits: Salary packaging options, professional development, and employee wellbeing programs.
- Other info: Diverse team culture with genuine support and career growth opportunities.
- Why this job: Make a difference in people's lives while building meaningful relationships.
- Qualifications: Experience in tenancy management and strong communication skills required.
The predicted salary is between 62100 - 75900 $ per year.
At Believe Housing Australia (part of the AnglicareSA family), our mission is rooted in the belief that everyone deserves a safe, affordable and secure place to call home. Here, your work goes beyond bricks and mortar. You'll join a passionate crew committed to addressing one of the most pressing challenges of our time: housing insecurity.
Our work is complex and the challenges we face are significant, but the rewards are unparalleled. Every day, you’ll help us find innovative solutions that make a lasting impact. You’ll help people find not just a house, but a place they can truly call home.
Help vulnerable tenants in Community Housing to feel connected and engaged while managing a portfolio of properties for successful tenancy outcomes. Join us at Believe Housing Australia and help create brighter futures, together.
Why join us?
- Manage a realistic portfolio of ~220 tenancies
- Dedicated teams handle maintenance, allocations & rent reviews
- Work alongside Intensive Tenancy Support Officers for complex cases
- Access to pool cars for inspections
- Be part of a supportive, purpose-driven organisation with real career pathways
What you’ll do
As a Tenancy Officer, you will play a vital role in supporting individuals and families to maintain safe, secure housing within our community housing portfolio. You’ll oversee the full tenancy lifecycle, bringing together compliance expertise and a strong commitment to positive tenant outcomes.
You’ll be trusted to make a valuable impact by:
- Supporting the full tenancy lifecycle from sign-up to exit – ensuring compliance with the Residential Tenancies Act 1995 (SA)
- Maintaining accurate data across tenancy and asset management systems and actively contributing to reporting, audits and continuous improvement.
- Conducting routine, entry and final inspections in line with legislative requirements and identifying, reporting and following up on property condition or maintenance issues.
- Preparing and presenting SACAT applications and implementing outcomes
- Building positive, respectful relationships with tenants from diverse backgrounds and providing early intervention to help sustain tenancies, particularly for tenants experiencing complex needs such as mental health challenges, financial hardship, family violence or disability.
What you’ll bring
To Thrive In This Role, You Will Have:
- Proven experience in tenancy, property or community housing management
- Strong working knowledge of the Residential Tenancies Act 1995 (SA)
- Strong communication, organisation and conflict resolution skills
- Confidence working with people facing complex challenges
- Competence in using tenancy systems and MS Office for accurate record keeping
- Effective time management skills with strong prioritisation, organisation and multi-tasking abilities.
We Would Also Love You To Have:
- Qualifications in Social Work, Community Services or Property
- Understanding of trauma-informed and culturally responsive practice
Why Believe Housing Australia?
Your contribution here matters. We want you to see your impact every day, and we want you to feel valued for it.
Here’s what you can expect in your career at Believe Housing Australia:
- So many lives, right here in SA: Our ripple effect starts with you. Whatever your role, you’ll help find a way forward for the communities you live in and care about.
- So many ways, for our clients and you: We support those in need in so many ways. For you, that means real opportunity to gain new knowledge and experiences and to explore the many pathways a career in our sector can take.
- So much compassion, and a place to belong: At Believe Housing Australia, you’ll never feel alone. You’ll lean on and learn from genuine people driven to do good, and you’ll build relationships that last a lifetime.
More To Enjoy
- Make your pay go further with salary packaging options, including novated leasing, plus savings on health insurance, motor vehicles, opticians, pharmacy and gym memberships
- Grow your skills and career with learning programs, professional development pathways, and education assistance
- Live and work well with our employee wellbeing program, confidential employee assistance program, chaplaincy services, domestic and family violence support, and more
- Put your family first with paid parental leave (including superannuation), personal leave to care for family members and additional unpaid leave for caring responsibilities
Join Believe Housing Australia, and help us change lives and communities.
If you require any accommodations to fully participate in our recruitment process, we welcome you to let us know.
We are committed to the employment of First Nations people. Please visit our website for details on our Aboriginal Services and to access our Reconciliation Action Plan.
We are committed to a secure and transparent recruitment process that prioritises the safety of all applicants.
Tenancy Officer in Adelaide employer: Believe Housing Australia
At Believe Housing Australia, we are dedicated to creating a supportive and purpose-driven work environment where your contributions truly matter. As a Tenancy Officer, you will not only manage a realistic portfolio of tenancies but also have access to strong internal systems that allow you to focus on making a genuine impact in the lives of vulnerable tenants. With opportunities for professional development, a commitment to employee wellbeing, and a culture that values diversity and inclusion, Believe Housing Australia is an exceptional employer for those looking to make a meaningful difference in their community.
