At a Glance
- Tasks: Lead a passionate Guest Services team to create unforgettable holiday experiences.
- Company: Join BelgraviaPRO, a dynamic management services company in tourism.
- Benefits: Full-time hours, competitive pay, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real impact on guests' holidays while developing your leadership skills.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 47250 - 57750 $ per year.
NSW, Sydney Lakeside Holiday Park - North Narrabeen NSW 2101
Full time position
Be part of a dynamic and growing team. An exciting opportunity to work in a holiday park in the beautiful coastal side of Narrabeen, NSW.
As a key member of the resort leadership team, you'll play an important role in shaping memorable holiday experiences while leading a passionate Guest Services team. This is a full-time permanent salaried position, reporting to the General Manager.
What You’ll Do
- As Guest Services Manager, you'll be the driving force behind the guest experience from arrival to departure, ensuring every stay is smooth, welcoming and memorable.
- Lead, coach and develop a high-performing Guest Services team.
- Work alongside the team on reception and guest services, providing hands-on support during busy periods.
- Oversee the day-to-day operation of reception, reservations and guest services.
- Create positive and memorable guest experiences while confidently handling guest enquiries and escalations.
- Coordinate rosters, team training and performance to maintain exceptional service standards.
- Plan and deliver engaging guest activities and experiences that enhance every stay.
- Collaborate closely with all departments to ensure a seamless guest journey.
- Assist to ensure the highest possible standards and efficiency in the Housekeeping Department.
- Provide direction and support to the Housekeeping team, through daily coordination and task allocation, as well as hands-on duties relative to the park housekeeping requirements.
- Ensure Accommodation, Amenities and Public Areas are cleaned and serviced to Housekeeping Standards.
- Monitor linen and stock supplies, ordering and rotation.
- Deliver fantastic customer service.
The Role
The role is structured to attract someone who loves working with and alongside customer-centric teams that provide a genuine, positive impact by connecting the community to leisure. You will lead our team of Guest Service Attendants. You should have great people and verbal communication skills and be used to working within a customer-centric, busy park environment. The successful candidate will be coaching their team to follow the BelgraviaPRO customer service philosophy by leading from the front. This role involves delivering exceptional leadership to your team as well as assisting with administrative and hospitality tasks.
About you
- You will be friendly, enthusiastic and available to weekends, evenings and public holidays.
- Experience with computerised booking systems and good computer skills.
- Willingness to learn and apply our systems and processes.
- Flexible attitude to hours.
- Ensure the cleaning is completed in a timely manner.
- Ability to work in a team environment.
- Advising of any maintenance or WHS issues.
ESSENTIAL
- Current CPR National Police Check clearance upon onboarding.
- Working with Children's Check NSW or equivalent.
- A suitable level of fitness with a flexible approach to workloads and a can-do attitude.
DESIRABLE
- Experience as a Senior, Lead, Supervisor or experienced Housekeeper in a busy hospitality environment is preferred, however candidates with the right skills and attitude will also be considered.
- RMS 9+ (Online Reservation System) experience preferred but not necessary.
- Minimum 2 years experience in a similar role.
We can provide full-time (38 hrs per week) work for the right person; a stimulating and challenging work environment and Hospitality Award pay and conditions.
The Company
BelgraviaPRO is a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks. We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.
We are committed to providing a child safe environment. Successful applicants will be required to obtain a national police check and a Working with Children check.
Guest Services Manager in Sydney employer: Belgravia PRO
Belgravia Parks is an exceptional employer that fosters a vibrant and inclusive work culture, dedicated to creating memorable experiences for guests and communities across Australia. With a strong focus on employee development, you will have the opportunity to lead high-performing teams, drive operational excellence, and contribute to strategic growth initiatives in a dynamic environment. Located in Victoria with travel flexibility to South Australia, this role offers a unique chance to make a significant impact while enjoying the benefits of working within a purpose-driven organisation that values diversity and innovation.
