At a Glance
- Tasks: Deliver top-notch customer service and assist with memberships and bookings.
- Company: Join BK Gym & Swim, part of the Belgravia Group, making a difference in children's lives.
- Benefits: Flexible work hours, supportive team environment, and opportunities for personal growth.
- Other info: Inclusive workplace welcoming diverse backgrounds and supporting accessibility needs.
- Why this job: Be the heart of our community, helping kids stay active and healthy.
- Qualifications: Friendly attitude, computer skills, and a passion for customer service.
- NSW, BK Gymnastics Marrickville - Marrickville 2204
- Be part of something exciting
- Great workplace flexibility
- Opportunity to make a real difference to our community
The Role
Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures.
The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it's in line our Mission, Vision and Values.
- Key Responsibility
- Provide excellent customer service to all customers, both in person and over the telephone
- Apply sound cash handling principals and use of Point of Sale (POS) systems
- Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
- Promotethe centres services and programs to customers and accept customer bookings and enrolments
- Develop and maintain good working relations with customers
- Promote and exercise good public relations at all times
- Opening/closing of the centre in accordance with security and safety procedures.
Skills & Attributes
- Positive, friendly, helpful and energetic work style
- Computer literacy, familiarity with software packages and point of sale systems
- Experience in the leisure industry is desirable.
- Current First Aid Certificate (Workplace Level 2).
- Current CPR Certificate.
- Police Check
- Working with Children Check
- The Company
BK Gym & Swim is the latest venture for the Belgravia Group and the realisation of a clear goal from Belgravia founder, CEO and Chair, Geoff Lord:
"To positively impact the lives of a million Australian Children" each year through physical activity".
Over recent years, a more sedentary lifestyle and significant population growth in our major cities have led to a rise in obesity and a worrying lack of basic physical skills.
The result is that today's kids may be the first generation with a shorter life expectancy than their parents.
Belgravia Kids facilities and programs will be tailored to the needs of the communities in which they are located and will include gymnastics facilities for 'Learn to Move' programs and swim centres for 'Learn to Swim' programs.
They will focus particularly on programs for children aged between 1 and 12 years old, but can be expanded to encompass a wide range of other activities, depending on the specific community needs.
The Gymnastics programs will provide the foundation of this physical literacy and, with a customised facility model and authentic gymnastics programs including Kinder Gym, Gym Fun, Gym Skills and Free G Kids, and Australian Levels Programs for Men's and Women's Artistic Gymnastics.
We are committed to providing a child safe environment.
Please refer to our child safety framework.
Successful applicants will be required to obtain a national police check and a Working with Children check.
Belgravia Kids is a place where we can all be ourselves and succeed on merit.
We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability.
We're happy to adjust our recruitment process to support accessibility needs.
Customer Services Officer in Sydney employer: Belgravia Leisure
Belgravia Leisure is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the leisure industry. Located in Fawkner, this role as Sales & Guest Experience Manager not only allows you to lead a passionate team but also provides opportunities for career advancement in a rapidly growing organisation committed to diversity and inclusion. With a focus on exceptional customer service and a supportive environment, Belgravia Leisure is dedicated to creating meaningful experiences for both employees and guests alike.
