At a Glance
- Tasks: Lead a vibrant team and ensure top-notch customer service at our iconic facility.
- Company: Join Belgravia Health and Leisure Group, a community-focused organisation.
- Benefits: Great career paths, development opportunities, and a supportive work environment.
- Other info: We celebrate diversity and support accessibility needs for all applicants.
- Why this job: Make a real difference in the community while enjoying a fun and energetic workplace.
- Qualifications: Friendly attitude, customer service mindset, and basic computer skills required.
The predicted salary is between 58500 - 71500 $ per year.
- Lead a team at Newcastle's most iconic facility
- Great career paths and development with an entrepreneurial organisation
- Opportunity to make a real differenceto our community
This is a great opportunityfor passionate and friendlypeople who enjoy delighting our members and visitors andleave lasting positive impressions
The Site
Part of the Belgravia Health and Leisure Group (BHLG), our multi-use facility houses Genesis Fitness Club, Ninja Parc, and Sports Parc.
The Centre offers a range of activities and stadium sports for children and adults of all abilities, including Indoor Sports Competitions, Clinics, Birthday parties.
The Role
The primary responsibility of our Front of House Operations Manager is to ensure the highest level of customer service at every interaction of your team and to ensure all operational tasks are completed to the expected business standard. ensuring it's in line our Mission, Vision and Values.
The role of the Front of House Operations Manager is to implement and maintain facility administration including point of sales, weekly banking, reconciliation reporting and accounts payable & receivable for financial reporting to the Head Office.
Working Thursday through to Monday this a full time role and you will be reporting directly to the Club Manager.
Key areas of responsibility include
- Manage the Front of House team
- Perform reception duties while on shift
- Maximise business growth and results
- Management of merchandise stock and party supplies
- Ensure consistency in service delivery across the 3 internal business units being, Genesis Health and Fitness Cooks Hill, The Parc Cooks Hill and Sports Parc.
- Apply sound cash handling principals and use of Point of Sale (POS) systems
- Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
- Promote the centres services and programs to customers and accept customer bookings and enrolments
- Develop and maintain good working relations with customers
- Opening/closing of the centre in accordance with security and safety procedures.
Skills & Attributes
- Positive, friendly, helpful and energetic work style
- Computer literacy, familiarity with software packages and point of sale systems
- Current First Aid Certificate (Workplace Level 2).
- Current CPR Certificate.
- Police Check upon onboarding
- Working with Children Check or equivalent
Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset areencouraged to apply!
We are committed to providing a child safe environment.
Please refer to ourchild safety framework.
Successful applicants will be required to obtain a national police check and a Working with Children check.
Belgravia Health & Leisure is a place where we can all be ourselves and succeed on merit.
We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability.
We're happy to adjust our recruitment process to support accessibility needs - reach out to us at demik@belgravialeisure. com. au.
Front of House Operations Manager in Newcastle employer: Belgravia Leisure
Belgravia Leisure is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the leisure industry. Located in Fawkner, this role as Sales & Guest Experience Manager not only allows you to lead a passionate team but also provides opportunities for career advancement in a rapidly growing organisation committed to diversity and inclusion. With a focus on exceptional customer service and a supportive environment, Belgravia Leisure is dedicated to creating meaningful experiences for both employees and guests alike.
