At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and social media.
- Company: Belgravia Health & Fitness, a dynamic and growing team.
- Benefits: Free gym membership, discounted golf memberships, and flexible working arrangements.
- Other info: We value diversity and support accessibility needs in our recruitment process.
- Why this job: Join a fun work culture and make a real impact on customer experiences.
- Qualifications: No experience required; just bring a can-do attitude and great communication skills.
The predicted salary is between 13.5 - 16.5 $ per hour.
- Contact Centre Consultant
- NSW, Newcastle and the Hunter Region
• Want to build a career?
• Looking for flexibility to fit in with your lifestyle?
- Keen to access some great perks and benefits along the way
Belgravia Health & Fitness' customer care team is looking for passionate Contact Centre Consultants to deliver exceptional customer service.
The Role
We are looking for passionate people who are prepared to put the customer at the centre of everything they do by delivering exceptional service.
Here are some things you'll be doing
- Customer communication through phone, email, social platforms and SMS
- Provide excellent customer service, by responding to customer's needs
- Ensure the quality of service meets agreed customer service standards
- Develop positive relationships with customers to provide the best customer experience
We are looking for part-time team members who are available and flexible to work on weekdays and weekends. Flexible working arrangements will be available.
No experience required, all training provided.
About you
- A can-do attitude
- Shows attention to detail
- Great telephone manner
- Team player
- Fast learner
- Good computer skills
- Positive, friendly, helpful and energetic
Requirements
- Customer service and administration experience
- High resilience to pressure
- Attention to detail
- Good ability to problem solve and can multitask efficiently
- Current Police Check
- Working with Children Check
- Current First Aid & CPR Certificate
Benefits
- Free Gym membership
- Discounted Golf memberships
- Discounted caravan and camping benefits
- Great starting rate
- Be part of a dynamic and growing team
- Fun work culture aimed at seeing you succeed
- Plus, many more staff benefits
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.
We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These include:
- A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
- Allowing a short video submission describing their application for the job
- Allowing a support person during an interview
We're happy to adjust our recruitment process to support accessibility needs - reach out to us atdemik@belgravialeisure. com. au
We are committed to providing a child safe environment.
Please refer to ourchild safety framework.
Successful applicants will be required to obtain a national police check and a Working with Children check.
- https://belgraviagroup. com. au/childsafe#statement
- Contact: Ashlea Grogan
- Email: agrogan@belgraviahealth. com. au
Contact Centre Consultant in Newcastle employer: Belgravia Leisure
Belgravia Leisure is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the leisure industry. Located in Fawkner, this role as Sales & Guest Experience Manager not only allows you to lead a passionate team but also provides opportunities for career advancement in a rapidly growing organisation committed to diversity and inclusion. With a focus on exceptional customer service and a supportive environment, Belgravia Leisure is dedicated to creating meaningful experiences for both employees and guests alike.
