Guest Experience Officer

Great career paths and development with an entrepreneurial organisation.

Free facility access.

Opportunity to make a real difference to our community.

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

The Role

Our Guest Experience Officers are the heart of our business providing front of house services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The role also involves supporting the Learn to Swim program and carnivals with some kiosk work as part of the role. The primary responsibility of our Guest Experience Officer is to deliver first class services to our customers ensuring it’s in line with our Mission, Vision and Values. You must be available weekends and during the day on weekdays.

Key Areas Of Responsibility Include:

• Provide excellent customer service to all customers, both in person and over the telephone.
• Apply sound cash handling principles and use of Point of Sale (POS) systems.
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews.
• Promote the centre's services and programs to customers and accept customer bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote and exercise good public relations at all times.
• Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

• Positive, friendly, helpful and energetic work style.
• Computer literacy, familiarity with software packages and point of sale systems.
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check.
• Working with Children Check.
• Previous experience in a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone. Allowing a short video submission describing their application for the job. Allowing a support person during an interview. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.