At a Glance
- Tasks: Provide exceptional customer service via phone, email, and social media.
- Company: Belgravia Leisure, connecting communities through leisure activities.
- Benefits: Free gym/pool membership, competitive salary, and a fun work culture.
- Other info: Flexible hours available; training provided for necessary qualifications.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Great phone manner, teamwork skills, and a can-do attitude.
The predicted salary is between 54000 - 66000 $ per year.
- Contact Centre Consultant
- QLD, Burpengary 4505
• Looking for flexibility in your role?
• Are you a great problem-solver?
- Do you love providing great customer experiences for a wide range of people?
• Do you have a great phone manner and ‘smile in your voice’?
Full-time and part-time opportunities available. All training provided. Remote/ Hybrid may be considered for the right candidate.
About Us
At Belgravia Leisure, we believe in the power of our people in connecting the community to leisure.
We aim to bring leisure to life.
We are supporting our communities in staying active and connected in our leisure, swimming, fitness, sporting, health and wellness venues.
The Role
We are looking for passionate contact centre consultants who are prepared to put the customer at the centre of everything they do by delivering exceptional service, promoting our brand and services to potential and existing customers.
We are looking for full-time or part-time representatives who have flexible availability to work weekdays and weekends.
A few of the duties and responsibilities included are
- Inbound and outbound customer communication through phone, email, social platforms, SMS and web message
- Provide excellent customer service, by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards.
- Engaging with customers and promoting our services
- Develop positive relationships with customers to provide the best customer experience.
- Additionally, performing tasks as guided by your manager.
Essential qualifications
- Current First Aid (Level 2)
- Current CPR Certificate
- Working With Children Check (or equivalent)
- National Police Check
** If you don't have these qualifications (First aid and CPR), we can help you obtain them.
About you
- A can-do attitude
- Shows attention to detail.
- Great telephone manner
- Team player
- Fast learner
- Good computer skills
- Positive, friendly, helpful, and energetic
Benefits
- Free Gym/Pool membership
- Great starting salary
- Be part of a dynamic and growing team
- Fun work culture aimed at seeing you succeed.
- Plus, many more staff benefits
We are committed to providing a child safe environment.
Please refer to our child safety framework.
Successful applicants will be required to obtain national police check and a Working with Children check.
Belgravia Leisure is a place where we can all be ourselves and succeed on merit.
We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability.
We’re happy to adjust our recruitment process to support accessibility needs - reach out to us.
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Contact Centre Consultant in Burpengary employer: Belgravia Leisure
Belgravia Leisure is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the leisure industry. Located in Fawkner, this role as Sales & Guest Experience Manager not only allows you to lead a passionate team but also provides opportunities for career advancement in a rapidly growing organisation committed to diversity and inclusion. With a focus on exceptional customer service and a supportive environment, Belgravia Leisure is dedicated to creating meaningful experiences for both employees and guests alike.
