At a Glance
- Tasks: Promote aquatic and leisure activities while delivering exceptional customer service.
- Company: Join Belgravia Leisure, Australia's fastest-growing leisure organisation.
- Benefits: Flexible shifts, great work/life balance, and a supportive team environment.
- Other info: Diverse workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in the community while achieving sales targets.
- Qualifications: Sales experience and outstanding people skills are essential.
The predicted salary is between 47250 - 57750 $ per year.
Are you passionate about promoting aquatic and leisure activities to the community? Do you possess outstanding people skills with the ability to generate leads? Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service? Enjoy a great work/life balance with mornings, evenings and weekend shifts.
The Site: Thomastown Recreation & Aquatic Centre (TRAC) is a large, year-round facility that includes an indoor 25 meter lap pool, hydrotherapy pool, warm water pool, fun pool with water slide, toddlers pool, sauna, steam room, spa, gym, group exercise, multi-purpose sports court, occasional childcare and function room hire. We also have an outdoor water park with great activities for the kids complete with BBQ facilities.
The Role: As a Customer Service Officer you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim. With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.
The Customer Service Officer's key accountabilities include:
- Achieve set sales targets on a daily basis
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
- Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
- Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
- Process memberships and data entry in line with company processes and policy
- To have a current and informed knowledge of all centre services and activities
- Apply sound cash handling principles and use of Point of Sale (POS) systems
- To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values
Belgravia Leisure is committed to providing a child safe environment. Successful applicants will be required to obtain a national police check and a Working with Children check. Belgravia Leisure encourages applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs.
Customer Service Officer in Whittlesea employer: Belgravia Group
Belgravia Leisure is an exceptional employer, offering a vibrant work culture that prioritises community engagement and employee development. As part of a rapidly growing organisation, you will have the opportunity to lead a passionate team in a seasonal role that not only enhances your leadership skills but also allows for potential full-time opportunities. With a commitment to diversity and innovative recruitment strategies, Belgravia Leisure fosters an inclusive environment where every team member can thrive and make a meaningful impact.
