At a Glance
- Tasks: Deliver exceptional customer service and create positive experiences for members and guests.
- Company: Join Belgravia Leisure, Australia's fastest-growing leisure organisation.
- Benefits: Enjoy flexible shifts, career growth, and a supportive work environment.
- Other info: Diverse workplace welcoming all backgrounds and experiences.
- Why this job: Be the friendly face that makes a lasting impression on our community.
- Qualifications: Strong communication skills and a passion for helping others.
Great career paths and development with an entrepreneurial organisation. Casual positions available. Enjoy a great work/life balance with mornings, evenings and weekend shifts. Future growth opportunities within Belgravia Leisure.
This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!
The Role
Our Customer Service Officers put the customer at the centre of everything we do by providing the right information the first time every time. Our passionate team members are the face of the centre and provide existing centre users with an excellent experience whilst being responsible for helping prospective members join the facility on ongoing memberships.
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests.
- Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems.
- Conduct tours of the centre with the outcome to turn a prospective member to an ongoing subscription.
- Process memberships and data entry in line with company processes and policy.
- Possess a current and informed knowledge of all centre services and activities.
- Apply sound cash handling principles and use of Point of Sale (POS) systems.
- Demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values.
About You
With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example. You have experience working in a team to achieve collective and individual targets. You possess strong communication skills and can build rapport and positive relationships with a diverse range of people. You possess values such as integrity, excellence, courage, openness, respect, leadership and accountability. The successful candidate must be available to work weekends. Previous industry experience is highly regarded!
The Company
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. We are committed to providing a child safe environment. Successful applicants will be required to obtain a national police check and a Working with Children check.
Customer Services Officer in Torquay employer: Belgravia Group
Belgravia Leisure is an exceptional employer, offering a vibrant work culture that prioritises community engagement and employee development. As part of a rapidly growing organisation, you will have the opportunity to lead a passionate team in a seasonal role that not only enhances your leadership skills but also allows for potential full-time opportunities. With a commitment to diversity and innovative recruitment strategies, Belgravia Leisure fosters an inclusive environment where every team member can thrive and make a meaningful impact.
