At a Glance
- Tasks: Deliver exceptional customer service and create positive experiences for our members and visitors.
- Company: Join BK Gymnastics, part of Belgravia Group, focused on impacting children's lives through physical activity.
- Benefits: Enjoy flexible shifts, a supportive team, and excellent career growth opportunities.
- Other info: Diverse and inclusive workplace with a commitment to child safety.
- Why this job: Be the heart of our centre and make lasting impressions on our community.
- Qualifications: Friendly attitude, customer service mindset, and some experience in administration or leisure industry preferred.
The predicted salary is between 37800 - 46200 $ per year.
Work in a fun, exciting centre with excellent career opportunities in a supportive team environment. Enjoy a great work/life balance with morning and evening shifts. This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leaving lasting positive impressions!
The Role
Our Guest Experience Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Guest Experience Officers is to deliver first-class services to our customers ensuring it's in line with our Mission, Vision and Values.
Key areas of responsibility include:
- Provide excellent customer service to all customers, both in person and over the telephone.
- Apply sound cash handling principles and use of Point of Sale (POS) systems.
- Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews.
- Promote the centre's services and programs to customers and accept customer bookings and enrolments.
- Develop and maintain good working relations with customers.
- Promote and exercise good public relations at all times.
- Opening/closing of the centre in accordance with security and safety procedures.
Skills & Attributes:
- Positive, friendly, helpful and energetic work style.
- Computer literacy, familiarity with software packages and point of sale systems.
- Experience in the leisure industry is desirable.
- Current CPR Certificate.
- Police Check.
- Working with Children Check.
- 12 months administration experience is desirable.
- Weekend availability is essential.
- Can work independently as well as in a team environment.
- Problem solves confidently.
- Previous experience in a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!
Shift hours:
- Monday - Friday: 2:30pm-7:30pm
- Saturday: 9am-1:30pm
- Sunday: 10:15am-1:30pm
The Company
BK Gymnastics is the latest venture for the Belgravia Group and aims to positively impact the lives of a million Australian children each year through physical activity. BK Gymnastics facilities and programs will be tailored to the needs of the communities in which they are located and will include gymnastics facilities for 'Learn to Move' programs and swim centres for 'Learn to Swim' programs. They will focus particularly on programs for children aged between 1 and 12 years old.
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. We are committed to providing a child safe environment.
Guest Experience Officer in Sydney employer: Belgravia Group
Belgravia Leisure is an exceptional employer, offering a vibrant work culture that prioritises community engagement and employee development. As part of a rapidly growing organisation, you will have the opportunity to lead a passionate team in a seasonal role that not only enhances your leadership skills but also allows for potential full-time opportunities. With a commitment to diversity and innovative recruitment strategies, Belgravia Leisure fosters an inclusive environment where every team member can thrive and make a meaningful impact.
