At a Glance
- Tasks: Support guests through phone, email, SMS, and live chat while promoting our amazing services.
- Company: Join BelgraviaPRO, a leader in tourism management with a vibrant work culture.
- Benefits: Enjoy flexible hours, remote work, and a supportive environment with great employee perks.
- Other info: Diversity is celebrated here; we encourage everyone to apply!
- Why this job: Be part of a passionate team making memorable experiences for guests across Victoria.
- Qualifications: Strong attention to detail and experience in guest-facing roles are essential.
The predicted salary is between 19.8 - 24.2 $ per hour.
Remote Working Location (Work from home)
Exciting opportunity to be part of an amazing work culture. Flexible working location and hours. Supportive environment with loads of employee benefits.
Belgravia’s customer care team is looking for passionate Contact Centre Consultants in our Tourism division.
The Role
To provide support to our group of Caravan Parks, Holiday Parks and Wellness Centres across Victoria. We currently have opportunities for part time roles. The role will attract representatives who have flexible availability to work a rotating roster including weekend shifts. This is a fully remote work from home position.
Role Responsibilities:
- Inbound and outbound guest communication through phone, email, SMS and live chat.
- Provide excellent customer service, by responding to guests’ needs or concerns and ensure the quality of service meets agreed customer experience standards.
- Engaging with guests, promoting and up-selling our services.
- Supporting our Caravan Parks, Holiday Parks, Wellness Centres with securing and managing bookings.
- Responsible for conversion of online enquiries to sales.
- Develop positive relationships with guests to provide a great guest experience.
The ideal candidate will have:
- Strong attention to detail.
- Experience in guest facing roles.
- Proficient use of computers and IT systems.
- Solution focused.
- National Police check.
- Working with children check.
The Company
BelgraviaPRO is a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks. We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.
We are committed to providing a child safe environment. Successful applicants will be required to obtain a national police check and a Working with Children check.
Contact Centre Consultant – VIC in Perth employer: Belgravia Group
Belgravia Leisure is an exceptional employer, offering a vibrant work culture that prioritises community engagement and employee development. As part of a rapidly growing organisation, you will have the opportunity to lead a passionate team in a seasonal role that not only enhances your leadership skills but also allows for potential full-time opportunities. With a commitment to diversity and innovative recruitment strategies, Belgravia Leisure fosters an inclusive environment where every team member can thrive and make a meaningful impact.
