At a Glance
- Tasks: Support our Caravan Parks and Wellness Centres with guest communication and bookings.
- Company: Belgravia Health and Leisure, a leader in tourism management.
- Benefits: Flexible working hours, remote work, and a supportive team culture.
- Other info: Diverse and inclusive workplace with opportunities for all backgrounds.
- Why this job: Join a passionate team and make a difference in guest experiences.
- Qualifications: Strong attention to detail and experience in customer-facing roles.
The predicted salary is between 47250 - 57750 $ per year.
- 18d ago , from Belgravia Health and Leisure
- Remote Working Location (Work from home)
- Exciting opportunity to be part of an amazing work culture
- Flexible working location and hours
- Supportive environment with loads of employee benefits
Belgravia's customer care team is looking for passionate Contact Centre Consultants in our Tourism division.
The Role
To provide support to our group of Caravan Parks, Holiday Parks and Wellness Centres across Victoria.
We currently have opportunities for full time roles.
The role will attract representatives who have flexible availability to work a rotating roster including weekend shifts.
This is a fully remote work from home position.
The role responsibilities will include
- Inbound and outbound guest communication through phone, email, SMS and live chat
- Provide excellent customer service, by responding to guests' needs or concerns and ensure the quality of service meets agreed customer experience standards
- Engaging with guests, promoting and up-selling our services
- Supporting our Caravan Parks, Holiday Parks, Wellness Centres with securing and managing bookings.
- Responsible for conversion of online enquires to sales
- Develop positive relationships with guests to provide a great guest experience
The ideal candidate will have
- Strong attention to detail
- Experience in guest facing roles
- Proficient use of computers and IT systems
- Solution focused
- National Police check
- Working with children check
- The Company
Belgravia PRO is a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks.
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.
We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:
- A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
- Allowing a short video submission describing their application for the job
- Allowing a support person during an interview
We are committed to providing a child safe environment.
Please refer to ourchild safety framework.
Successful applicants will be required to obtain a national police check and a Working with Children check.
- childsafe#statement
- #J-18808-Ljbffr
Contact Centre Consultant – VIC in Newcastle employer: Belgravia Group
Belgravia Leisure is an exceptional employer, offering a vibrant work culture that prioritises community engagement and employee development. As part of a rapidly growing organisation, you will have the opportunity to lead a passionate team in a seasonal role that not only enhances your leadership skills but also allows for potential full-time opportunities. With a commitment to diversity and innovative recruitment strategies, Belgravia Leisure fosters an inclusive environment where every team member can thrive and make a meaningful impact.
