At a Glance
- Tasks: Deliver top-notch customer service and help members achieve their fitness goals.
- Company: Join Belgravia Health and Leisure, a growing fitness community across Australia.
- Benefits: Free gym membership, commission opportunities, and career development.
- Other info: Diverse and inclusive workplace with support for all applicants.
- Why this job: Make a real difference in your community while working in a fun environment.
- Qualifications: Passion for fitness and excellent communication skills are essential.
The predicted salary is between 15.3 - 18.7 $ per hour.
Great career paths and development with an entrepreneurial organisation.
Opportunity to make a real difference to our community.
Free gym membership.
Potential to earn commission for your results.
This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions.
About Genesis Fitness: with 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing!). We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone!
The Role: A fantastic career opportunity for someone who is passionate about delivering the highest level of customer service to Port Macquarie. Our Member Services Officers are the heart of our business providing important services such as Sales, Reception and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures.
The role involves prospecting, touring, closing and getting referrals for future sales. They will actively seek new business for the club, representing the facility and Genesis in a positive and professional manner. The primary responsibility of our Member Services Officers is to acquire new members and deliver first class customer service ensuring it is in line with our Mission, Vision and Values. They have the responsibility to achieve individual and team goals and targets as set out with an Assistant Club Manager and the Club Manager.
The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to start their goals.
Key areas of responsibility include:
- Have a passion for fitness.
- Provide excellent customer service to all customers, both in person and over the telephone.
- Apply sound cash handling principles and use of Point of Sale (POS) systems.
- Promote the centre's services and programs to customers and accept customer bookings and enrolments.
Previous experience in a similar position is highly advantageous. Hold current First Aid & CPR Certification, Working With Children Check (or equivalent) & National Police Check.
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.
We are committed to providing a child safe environment. Successful applicants will be required to obtain a national police check and a Working with Children check.
Member Services Officer employer: Belgravia Group
Belgravia Leisure is an exceptional employer, offering a vibrant work culture that prioritises community engagement and employee development. As part of a rapidly growing organisation, you will have the opportunity to lead a passionate team in a seasonal role that not only enhances your leadership skills but also allows for potential full-time opportunities. With a commitment to diversity and innovative recruitment strategies, Belgravia Leisure fosters an inclusive environment where every team member can thrive and make a meaningful impact.
