At a Glance
- Tasks: Lead a vibrant team and ensure top-notch customer service at our iconic facility.
- Company: Join Belgravia Health and Leisure Group, a community-focused organisation.
- Benefits: Great career paths, development opportunities, and a supportive work environment.
- Other info: We celebrate diversity and support accessibility needs for all applicants.
- Why this job: Make a real difference in the community while enjoying a fun and energetic workplace.
- Qualifications: Friendly attitude, customer service mindset, and basic computer skills.
The predicted salary is between 47250 - 57750 $ per year.
Lead a team at Newcastle’s most iconic facility. Great career paths and development with an entrepreneurial organisation. Opportunity to make a real difference to our community. This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions.
The Site: Part of the Belgravia Health and Leisure Group (BHLG), our multi-use facility houses Genesis Fitness Club, Ninja Parc, and Sports Parc. The Centre offers a range of activities and stadium sports for children and adults of all abilities, including Indoor Sports Competitions, Clinics, and Birthday parties.
The Role: The primary responsibility of our Front of House Operations Manager is to ensure the highest level of customer service at every interaction of your team and to ensure all operational tasks are completed to the expected business standard, ensuring it’s in line with our Mission, Vision and Values. The role of the Front of House Operations Manager is to implement and maintain facility administration including point of sales, weekly banking, reconciliation reporting, and accounts payable & receivable for financial reporting to the Head Office. Working Thursday through to Monday, this is a full-time role and you will be reporting directly to the Club Manager.
Key areas of responsibility include:
- Manage the Front of House team
- Perform reception duties while on shift
- Maximise business growth and results
- Management of merchandise stock and party supplies
- Ensure consistency in service delivery across the 3 internal business units being, Genesis Health and Fitness Cooks Hill, The Parc Cooks Hill, and Sports Parc.
- Apply sound cash handling principles and use of Point of Sale (POS) systems
- Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
- Promote the centre's services and programs to customers and accept customer bookings and enrolments
- Develop and maintain good working relations with customers
- Opening/closing of the centre in accordance with security and safety procedures.
Skills & Attributes:
- Positive, friendly, helpful and energetic work style
- Computer literacy, familiarity with software packages and point of sale systems
- Current CPR Certificate
- Police Check upon onboarding
- Working with Children Check or equivalent
- Previous experience in a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!
We are committed to providing a child safe environment. Successful applicants will be required to obtain a national police check and a Working with Children check. Belgravia Health & Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds, and people with a disability. We're happy to adjust our recruitment process to support accessibility needs.
Front of House Operations Manager employer: Belgravia Group
Belgravia Leisure is an exceptional employer, offering a vibrant work culture that prioritises community engagement and employee development. As part of a rapidly growing organisation, you will have the opportunity to lead a passionate team in a seasonal role that not only enhances your leadership skills but also allows for potential full-time opportunities. With a commitment to diversity and innovative recruitment strategies, Belgravia Leisure fosters an inclusive environment where every team member can thrive and make a meaningful impact.
