Customer Service Coordinator – Barbell Foods
Location: Canberra
Contract type: Permanent part‑time (15 hours per week)
Salary: $31,600 + Super ($80,000 FTE equivalent)
Hybrid working arrangement after training (three mornings in office, two days from home)
Key Responsibilities
- Managing customer enquiries via email, phone, social media, reviews, and live chat
- Coordinating urgent order changes, cancellations, and customer requests
- Resolving customer concerns with a solutions‑focused approach
- Communicating proactively regarding shipping delays, backorders, and subscriptions
- Escalating product quality concerns and coordinating internal follow‑up
- Maintaining help centre content, response templates, and support resources
- Monitoring customer feedback and identifying improvement opportunities
- Assisting with reporting on customer activity, response times, and service trends
- Ensuring all interactions meet service standards and quality expectations
What You'll Need to Succeed
- Experience in customer service, administration, support, or customer‑facing coordination roles
- Excellent written and verbal communication skills
- Confidence handling inbound phone enquiries
- Strong organisational and time‑management abilities
- The ability to remain calm and professional in challenging situations
- Strong problem‑solving skills and customer focus
- Experience managing multiple priorities in a fast‑paced environment
What You'll Get in Return
- Permanent part‑time role working 15 hours per week
- Salary of $31,600 + Super ($80,000 FTE equivalent)
- Hybrid working arrangement after training
- Supportive and collaborative team culture
- Opportunity to join one of Australia's fastest‑growing food brands
- Strong work‑life balance and long‑term stability
- A role where your contribution directly influences the customer experience and business success
Eligibility
Applicants must be flexible and available for a rotating roster, including weekends and public holidays. National Police Check (completed within last 3 months), Working with Childrens Check (ACT), Unrestricted work rights in Australia.
Benefits
- Permanent part‑time role working 15 hours per week
- Salary of $31,600 + Super ($80,000 FTE equivalent)
- Hybrid working arrangement after training
- Supportive and collaborative team culture
- Opportunity to join one of Australia's fastest‑growing food brands
- Strong work‑life balance and long‑term stability
- A role where your contribution directly influences the customer experience and business success
#J-18808-Ljbffr
Contact Centre Consultant - Tourism (Vic) in Canberra employer: Belgravia Group
Belgravia Leisure is an exceptional employer, offering a vibrant work culture that prioritises community engagement and employee development. As part of a rapidly growing organisation, you will have the opportunity to lead a passionate team in a seasonal role that not only enhances your leadership skills but also allows for potential full-time opportunities. With a commitment to diversity and innovative recruitment strategies, Belgravia Leisure fosters an inclusive environment where every team member can thrive and make a meaningful impact.
