Belconnen Way Hotel & Serviced Apartments is seeking an experienced and enthusiastic Casual Receptionist to join our friendly team.
This position is ideal for a mature-aged candidate who enjoys working in a fast-paced environment, has excellent customer service skills, and is confident learning new systems and technology.
About the Role
This is a casual position with shifts rostered to meet the operational requirements of the hotel. Applicants must be available for some weekday morning shifts commencing at 7:30am, weekday afternoons from 12 - 5pm with the flexibility to work evening, and weekend shifts when required.
Key Responsibilities
- Welcoming guests and providing exceptional customer service.
- Managing guest check-ins and check-outs efficiently.
- Handling guest enquiries and resolving complaints with a calm, professional, and positive approach.
- Operating the hotel switchboard and maintaining excellent telephone etiquette.
- Communicating effectively between Reception, Housekeeping, and Maintenance departments.
- Coordinating and delegating housekeeping room allocations and daily requirements.
- Monitoring stock levels and reporting replenishment needs.
- Assisting with sales and upselling room types and hotel services.
- Performing general administration duties to support the General Manager during business hours.
- Maintaining accurate guest records and processing payments.
- Balancing and reconciling the reception cash till and EFTPOS transactions.
