At a Glance
- Tasks: Support clients and sales teams, manage orders, and ensure smooth project delivery.
- Company: Join Beaumont Tiles, the leading retailer in tiles and bathroomware.
- Benefits: Attractive salary, bonuses, employee discounts, and work-from-home options.
- Other info: Ongoing training and development in a supportive environment.
- Why this job: Be part of a dynamic team creating dream spaces for customers.
- Qualifications: Customer service skills, organisational abilities, and a passion for teamwork.
The predicted salary is between 49500 - 60500 $ per year.
Location: QLD STATE OFFICE AND WAREHOUSE ROCHEDALE
Job Category: Customer Service
Beaumont Tiles is Australia’s leading retailer in tiles, hard flooring, and bathroomware, with over 110 stores nationwide. Our network of company-owned and franchised stores proudly services trade professionals, home builders, renovators, and the commercial sector. We’re committed to growth, quality, and exceptional customer experiences.
At Beaumont Tiles, we believe success starts with people. We foster a culture of belonging, inclusivity, and respect, reflecting the diversity of the communities we serve. We value individuality and encourage our team members to explore their passions, develop their skills, and achieve their full potential in a supportive environment.
WHY JOIN US?
- Be part of a company creating dream spaces for customers
- Attractive remuneration package
- Employee Assistance Program (EAP)
- Ongoing training and development opportunities
- Exclusive employee discounts
- Join the tile industry leader within the Wesfarmers/Bunnings Group
- Dynamic, supportive, and successful teams
THE ROLE...
We are looking for a skilled Customer Service Coordinator to join our Residential Sales team. Based in our state office in Rochedale, you will serve as a point of contact for clients with queries about products, orders & deliveries and provide support for internal sales representatives. Our ideal candidate is goal-oriented and has a deep knowledge and passion for providing outstanding client experience.
KEY RESPONSIBILITIES OF THE ROLE...
- Liaising directly with Builders over phone & email
- Supporting the sales force with general administrative duties to help reach the team’s objectives
- Keep accurate client and job records
- Data entry and database maintenance
- Relationship management with both customers and suppliers
- Maintain internal team relationships
- Order management – maintaining accurate delivery dates and stock allocations
- Liaising with internal divisions such as procurement, warehousing and logistics teams to ensure projects run smoothly
- Problem-solving any on-site issues that may arise and achieving timely resolutions
REQUIREMENTS OF THE ROLE...
- Be a customer service superstar!
- Have high-level organisational skills and the ability to manage a number of projects at the same time
- Be proactive, enthusiastic and able to work in a dynamic, collaborative team environment
- Be confident, professional and have excellent interpersonal skills
- Have exceptional verbal and written communication skills
- Have strong problem-solving skills and a high level of initiative
- Be highly competent in Excel and other Microsoft suite products
- Previous experience in the building industry/ with building products is highly sought after but not essential
If this sounds like the right opportunity for you and you’re passionate about delivering exceptional customer service, we’d love for you to join the Beaumont Tiles team and help create dream spaces every day.
Customer Service Coordinator employer: Beaumont Tiles
At Beaumont Tiles, we pride ourselves on fostering a vibrant and collaborative work culture that empowers our employees to excel in their roles. As a Store Experience & Visual Merchandising Lead, you'll enjoy the benefits of working within a national network, with opportunities for professional growth and development while influencing customer experiences across our stores. Join us in creating inspiring retail environments where your creativity and strategic thinking can shine, all while being part of a company that values passion and teamwork.
