At a Glance
- Tasks: Lead operations and shape the future of a purpose-driven organisation.
- Company: Join the Illawarra Women’s Trauma Recovery Centre, a pioneer in holistic recovery services.
- Benefits: Enjoy professional development, salary packaging, and additional leave for wellbeing.
- Other info: Inclusive recruitment process; all backgrounds welcome.
- Why this job: Make a real impact on women's lives while driving organisational growth and change.
- Qualifications: Senior leadership experience in operations, P&C, quality, and compliance is essential.
The predicted salary is between 135000 - 165000 $ per year.
New senior leadership role shaping the next phase of a purpose-led organisation
Lead P&C, quality, compliance, WHS, systems and organisational sustainability. Full-time, on-site in Shellharbour.
Be Recruitment is proud to partner with the Illawarra Women’s Trauma Recovery Centre to recruit a newly created Head of Operations.
This is an exciting opportunity to join a growing, purpose-led organisation at a pivotal stage of its development and help shape the organisational foundations that will support its future.
Working alongside the CEO, Board and Leadership Team, you will bring together the people, systems, quality, compliance and operational infrastructure required to support the Centre’s continued growth and long-term impact.
About the Illawarra Women’s Trauma Recovery Centre
The Illawarra Women’s Trauma Recovery Centre supports women impacted by domestic, family and sexual violence through trauma-informed counselling, case management, group programs and holistic recovery supports.
As an Australian-first holistic recovery and healing service, the Centre provides an innovative model of support, co-designed with women with lived experience and centred on the needs, experiences and recovery journeys of women.
The Opportunity
This is a newly created and influential senior leadership role with the opportunity to help shape the next stage of the Centre’s growth.
Working closely with the CEO, Board and Leadership Team, the Head of Operations will provide strategic oversight across the organisation’s people, systems and operational functions, including People & Culture, quality and compliance, WHS and risk, and organisational sustainability.
You will play a key role in strengthening organisational capability, improving systems and ways of working, and ensuring IWTRC has the infrastructure and operational foundations to support its continued growth and long-term impact.
Responsibilities
- Provide strategic leadership across corporate and operational functions, supporting organisational growth and change.
- Lead People & Culture, including workforce planning, employee relations, performance, capability and employment compliance.
- Oversee quality, accreditation, organisational compliance and continuous improvement.
- Strengthen WHS and organisational risk frameworks, including psychosocial safety and wellbeing.
- Work with the CEO and Board to strengthen financial resilience, funding diversification, partnerships and long-term organisational sustainability.
About You
You will be a senior operational leader with broad organisational capability, ideally developed within social services, community services, health, women’s services, mental health or the wider not-for-profit sector.
You will bring
Experience and Qualifications
- Senior leadership experience across a combination of operations, P&C, quality, compliance and WHS.
- Experience strengthening organisational systems and leading through growth, change or transition.
- Strong generalist P&C capability and confidence navigating workforce and employee relations matters.
- Experience with quality frameworks, policies, accreditation and continuous improvement.
- Sound commercial and financial acumen, with an understanding of organisational sustainability.
- The ability to move comfortably between strategic thinking and practical implementation.
- Strong stakeholder engagement skills, including the ability to work effectively with a CEO, Board, leaders, staff and external specialists.
- Alignment with feminist, trauma-informed and social justice principles.
- Qualifications in People & Culture, Business, Management, Operations, Quality Improvement or another relevant discipline.
- Current driver’s licence and access to a vehicle.
- Experience within the not-for-profit or social services sector and an understanding of domestic, family and sexual violence will be highly regarded.
- What the Centre Offers
- A collaborative and values-driven team environment.
- Professional development and growth opportunities.
- Salary packaging.
- Additional annual and wellbeing leave.
- The opportunity to work within an Australian-first holistic recovery and healing service and make a meaningful impact on the lives of women.
- Additional Information
Having a criminal record will not automatically exclude your application.
We recognise that women can have experiences with the criminal justice system that are discriminatory and unjust.
For example, women may be misidentified as a primary offender in DFSV situations.
We also acknowledge that women can move on from their past.
We are committed to ensuring an inclusive and accessible recruitment process.
If you require any adjustments or support during the interview or assessment stages, please let us know and we will be happy to accommodate your needs.
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Head of Operations employer: Be Recruitment Group
Be Recruitment Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a focus on professional development and cultural safety, the company offers generous benefits such as competitive salaries, extensive leave entitlements, and opportunities for growth within a passionate multidisciplinary team. Working in Western Sydney, you will be part of a meaningful initiative that empowers Aboriginal communities, making a real difference in the lives of families and children.
