At a Glance
- Tasks: Lead a team to deliver impactful support services for unpaid carers in the community.
- Company: Wellways, a not-for-profit organisation dedicated to supporting carers.
- Benefits: Competitive salary, salary packaging, meal allowance, and a pool vehicle for work travel.
- Other info: Opportunity for professional growth and meaningful social impact in a supportive environment.
- Why this job: Make a real difference in the lives of carers while leading a passionate team.
- Qualifications: Experience in community services leadership and strong relationship-building skills.
The predicted salary is between 82800 - 101200 $ per year.
Location: Nerang, Gold Coast
Employment type: Full-time, fixed-term contract until June 30th 2027
Classification: SCHADS Award Level 6
Be Recruitment is proud to be working with Wellways to find their next Service Integration Lead to lead services that make a meaningful difference for unpaid carers.
Wellways is seeking an experienced community services leader to oversee the local delivery and integration of Carer Gateway services from its Nerang location. Carer Gateway is an Australian Government-funded program providing free support to unpaid carers - people who care for a family member, partner or friend living with disability, a medical condition, mental illness, alcohol or other drug concerns, or age-related frailty.
This is an opportunity to lead a multidisciplinary team while strengthening the visibility, accessibility and local impact of an important community service.
The opportunity:
As Service Integration Lead, you will oversee a team of approximately six employees delivering services including:
- Counselling
- Coaching
- In-person peer support
- Community engagement and service awareness
- Connections and referrals to other appropriate supports
You will be responsible for integrating these services across the local community and developing the Nerang location into a visible, welcoming and engaged hub for carers.
Alongside operational leadership, this is an outward-facing role. You will build relationships with hospitals, health services, community organisations and local service providers to increase awareness of Carer Gateway and strengthen referral pathways for carers.
A particular focus will be improving engagement with communities that may be less likely to access traditional carer supports, including young carers, LGBTQIA+ carers and carers from culturally and linguistically diverse backgrounds.
Key responsibilities:
- Lead, coach and support a multidisciplinary team of approximately six employees
- Oversee high-quality, inclusive and person-centred service delivery
- Manage performance against contractual requirements and program KPIs
- Build strong local partnerships and sustainable referral pathways
- Increase community awareness of Carer Gateway services
- Strengthen engagement with underrepresented and harder-to-reach carer communities
- Support community activities, including Wellways’ Wonders in the Community initiatives
- Manage an operational and program budget of approximately $50,000
- Undertake local and regional travel for stakeholder engagement and service integration
About you:
You will combine strong operational leadership with a practical community-development approach.
You are likely to bring:
- Experience leading multidisciplinary teams within community or human services
- Knowledge of carer, mental health, disability, family support or related services
- Strong coaching, performance management and team-development capability
- Experience working with contractual requirements, service outcomes and KPIs
- Well-developed community engagement and stakeholder relationship skills
- The ability to develop referral networks and increase program visibility
- A commitment to culturally safe, inclusive and person-centred practice
- Confidence working autonomously and representing a service within the community
- Capacity to undertake travel across the relevant service area
What is offered:
- SCHADS Award Level 6 remuneration + super
- Not-for-profit salary packaging
- Meal and entertainment allowance of approximately $2,600
- Pool vehicle for work-related travel
- The opportunity to lead and develop an established multidisciplinary team
- A role combining operational leadership, community engagement and meaningful social impact
If you are an experienced community services leader who can bring people, services and local communities together, we welcome your application.
Please contact Jenny Rosser for more information.
Service Integration Lead – Nerang, Gold Coast employer: Be Recruitment Group
Be Recruitment Group is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a focus on professional development and cultural safety, the company offers generous benefits such as competitive salaries, extensive leave entitlements, and opportunities for growth within a passionate multidisciplinary team. Working in Western Sydney, you will be part of a meaningful initiative that empowers Aboriginal communities, making a real difference in the lives of families and children.
