At a Glance
- Tasks: Lead a team to provide exceptional support for individuals with Learning Disabilities and Autism.
- Company: Join Be Caring, the UK's largest employee-owned social care provider.
- Benefits: Enjoy competitive salary, bonuses, funded training, and generous leave.
- Other info: Be part of a values-driven team that prioritises growth and community impact.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in coordination and team management, with a passion for person-centred care.
The predicted salary is between 31125 - 31125 $ per year.
Lead the team that makes great support possible - every single day.
Salary: £31,125 per annum + generous on-call payments
Hours: 37.5 hours per week
Contract: Full-time, permanent
Location: Newcastle Office (Gosforth)
On-Call: Rota basis, including some weekends (additional pay)
Driver: Essential
Be Caring, the UK's largest employee-owned social care provider, is looking for an experienced, values-driven Lead Coordinator to join our LIFE team in Newcastle. This is a senior coordination role at the heart of how specialist support is planned, delivered and continuously improved for people with Learning Disabilities and Autism.
The Role - What You'll Be Doing
- Oversee the effective coordination of care and support across LIFE services, managing rotas, leading a team of Co-ordinators and ensuring that every person we support has the right support in place at the right time.
- Work alongside the Operations Manager and Quality Lead to drive quality, compliance and continuous improvement.
- Pay a key role in the day-to-day running and growth of the service.
Managing Care Provision
- Oversee the coordination of Support Worker rotas for the smooth running of the service.
- Manage the production of rotas across the coordination team, ensuring all care plans are met and staff receive rotas in a timely and agreed way.
- Oversee the implementation of changes to care plans where appropriate.
- Manage annual leave and workforce capacity to ensure the needs of the people we support are always met.
- Oversee accurate use of our care management system, ensuring data input is correct and up to date.
- Respond promptly to alerts and ensure ECM and RoadRunner are managed effectively.
Leadership & Management
- Provide line management, support and development to the Co-ordination team.
- Lead Be Supported, Be Involved and Be Proud meetings with the coordination team, ensuring actions are followed through and recorded.
- Support staff learning, development and compliance - ensuring the care workforce is up to date with mandatory and refresher training.
- Assist with recruitment planning and support the onboarding of new colleagues.
- Carry out on-call duties on a rota basis, including overnight and weekend cover (additional pay applies).
Quality, Compliance & Administration
- Work closely with the Operations Manager and Quality Lead to ensure CQC compliance and support the service in striving towards Outstanding.
- Prepare reports and monitor statistics as required by the Operations Manager and Commissioners.
- Ensure accuracy on our care system to support invoicing and strengthen financial management.
- Work with commissioning partners to ensure we are responsive to new and existing care packages.
- Uphold Be Caring's policies, procedures and regulatory requirements at all times.
About You
We're looking for someone who combines strong operational and organisational skills with genuine people leadership - someone who can hold the bigger picture while staying responsive to what's happening on the ground. You will have:
- Experience in a coordination or scheduling role, ideally within health, social care or a similarly complex service.
- Experience of managing or supporting a team.
- Proven ability to prioritise work, stay focused under pressure and manage competing demands.
- Strong verbal and written communication skills, with the confidence to liaise with colleagues, families and external professionals.
- A values-driven, person-centred approach.
- A full driving licence and access to a vehicle.
- Experience of working with people with Learning Disabilities and Autism (desirable).
Development & Progression
We are committed to the personal and professional development of everyone who joins LIFE by Be Caring. You will have access to:
- Clear career development pathways and opportunities for internal progression.
- Supported learning and access to accredited qualifications via apprenticeship programmes.
- Ongoing coaching and support from the Operations Manager so you have everything you need to Be the Best You Can Be.
About LIFE by Be Caring
LIFE by Be Caring is a values-led, person-centred service supporting people with Learning Disabilities, Autism, Mental Health needs and complex care needs to live rich, safe and meaningful lives. We use trauma-informed practice, Active Support and Positive Behaviour Support (PBS) to help the people we support feel safe, understood and in control of their own lives.
We're part of Be Caring - the UK's largest employee-owned social care provider - built on the values of Be Kind, Be Proud, Be the Best You Can Be, Be Safe, Be Happy and Be Involved. When you join us, you're not just staff - you're a co-owner, and your voice genuinely matters.
Pay, Bonuses & Rewards
- Up to £300 New Starter Bonus
- Up to £300 Refer a Friend Bonus
- Up to £400 Annual Bonus
- £25 Birthday Gift Voucher
Current bonus structure - more details shared at recruitment and onboarding.
Benefits
- Fully funded DBS
- Paid induction training - classroom based, shadowing and online learning
- Specialist training, including Active Support and Positive Behaviour Support (PBS), Autism and Learning Disabilities, Safeguarding, dignity, equality and diversity
- Funded qualifications, including Level 3 and other accredited courses
- 25 days annual leave plus bank holidays
- 24/7 Employee-Assistance Programme (EAP) - support for you and your dependants
- Optional GMB union membership
Lead Coordinator in Newcastle employer: Be Caring Group
Be Caring Group is the UK's largest employee-owned social care provider, focusing on delivering high-quality, person-centred support for individuals with learning disabilities and autism. The company offers a supportive work environment that emphasizes professional development, training, and generous on-call pay, making it an attractive employer for those looking to make a meaningful impact in the community.
