APAC Principal Technical Specialist in Melbourne

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation, by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.

With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance.

Ready to become the technical expert shaping the future of BD COR across APAC? You've spent your career solving complex technical problems, supporting sophisticated laboratory instrumentation and building a reputation as the person people turn to when systems are down and answers aren't obvious. Now there's an opportunity to take that expertise to a regional level. Join Waters in a newly created APAC role and become the technical leader responsible for helping shape the future service landscape for BD COR across the region.

Working across multiple countries, you'll play a critical role in building technical capability, strengthening self-sufficiency and reducing reliance on global escalations, helping customers achieve exceptional system performance and uptime.

• Act as the APAC subject matter expert for the BD COR platform
• Support complex technical escalations and troubleshooting activities across the region
• Drive improvements in regional service capability and technical self-sufficiency
• Develop and deliver advanced technical training programs for Field Service Engineers and Technical Specialists
• Build and maintain a strong regional network of BD COR technical experts
• Lead troubleshooting best practices and escalation management processes
• Support regional deployment, installation and service readiness activities
• Analyse performance trends and identify opportunities to improve uptime and customer outcomes
• Work closely with Remote Monitoring teams to strengthen remote diagnostics and first-time resolution capabilities
• Support launch readiness, system upgrades, software releases and field corrective actions
• Partner with global technical teams to share learnings, best practices and technical insights
• Contribute to ongoing improvements in service processes, tools and documentation

About You: You're naturally curious, highly analytical and at your best when solving complex technical challenges. Perhaps you're currently working as a Senior Field Service Engineer, Technical Support Specialist, Escalation Engineer, Technical Instrument Specialist or Applications Engineer supporting sophisticated diagnostic, life science or laboratory automation platforms. You enjoy sharing knowledge, mentoring others and helping build capability across a wider team. You're excited by the opportunity to move beyond country-level support and play a key role in shaping technical excellence across an entire region.

You’ll Bring:

• Experience supporting complex diagnostic, life sciences or laboratory instrumentation
• A strong background in field service, technical support or escalation management
• Demonstrated experience troubleshooting integrated hardware, software and connectivity issues
• Strong understanding of automation technologies and instrument workflows
• Excellent analytical and problem-solving capabilities
• Experience delivering technical training, coaching or knowledge transfer activities
• The ability to influence and collaborate with stakeholders across multiple functions and countries
• Outstanding communication and presentation skills
• A passion for continuous improvement and operational excellence

You’ll Ideally Have Exposure To Technologies Such As:

• Molecular diagnostics
• Clinical diagnostics
• Laboratory automation
• Life sciences instrumentation
• Middleware, networking or connectivity solutions
• Remote diagnostics and monitoring tools

An engineering qualification in electronics, automation, software, electromechanics or a related discipline will be highly regarded.

Why Join Waters? Newly created regional position with significant influence and visibility. Opportunity to become the APAC technical authority for BD COR. Help design and build regional technical capability and self-sufficiency. Work with one of the most advanced molecular diagnostic platforms in the market. Exposure to technical leaders and stakeholders across APAC and globally. Opportunity to shape future service readiness, training and escalation strategies. Regional scope with meaningful impact on customer outcomes. Career growth within a global organisation focused on science, diagnostics and innovation. Flexible location - Sydney, Melbourne or Queensland.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location: AUS Sydney - North Ryde. Additional Locations: AUS Brisbane, AUS Melbourne.