Entertainment Travel Consultant in Sydney

This is a full-time permanent position with BCD Australia. If you are based in Sydney NSW, then this role is hybrid.

As an Entertainment Travel Consultant, you will:

• Plan and sell a range of travel services, including air and ground transport, accommodation, and other related travel services.
• Provide expert consultation and manage the flight reservation process, ticket issuance, and reissues.
• Fully service all enquiries, requests, bookings and ticketing to BCD standards.
• Support and action any post-booking queries, rectifying any requested changes and efficiently processing reissues.
• Be able to work well and remain calm under pressure, with excellent attention to detail.
• Anticipate and provide proactive assistance on potential challenges that may arise for the client.
• Understand and accurately support talent movements with confidence and confidentiality.
• Manage location and large group movements and confidently manage multiple complex itineraries.
• Willingly support team members within and across teams.
• Understand and accurately apply travel supplier rules.
• Adhere to client and BCD Media & Entertainment policies and procedures to maintain quality control.
• Perform other duties as assigned.

About you:

• Solid working knowledge of the travel industry, policies, procedures, and processes.
• Knowledge of travel industry system GDS Sabre.
• Strong verbal and written communication skills in English.
• Proven ability to handle multiple priorities simultaneously.
• Willingness to flex from time to time on roster start and finish times.
• Ability to work independently, exercising discretion and judgement.
• Demonstrated professional customer service skills.
• Must have full working rights in AU.

Why you’ll love working here:

• Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters.
• At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.
• Flexible working hours and work-from-home or remote opportunities.
• Opportunities to grow your skillset and career.
• Work at the forefront of travel technology and help shape the future of business travel.
• Generous vacation days so you can rest and recharge.
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools.
• Travel industry professional perks and discounts.
• An inclusive work environment where diversity is celebrated.
• Work From Anywhere opportunity for 60 days per year.

We’re dedicated to building a diverse, inclusive and authentic workplace. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively.