Join the team at BATHURST MOTOR GROUP as a Service Advisor. This full-time role is based in Bathurst NSW 2795 and is an integral part of our Automotive Trades team. As a Service Advisor, you will be responsible for providing exceptional customer service and managing the service delivery process for our valued clients.
Experience is preferred but not essential.
Key responsibilities
- Greeting customers and understanding their vehicle service requirements
- Providing accurate estimates and timelines for service work
- Effectively communicating with customers throughout the service process
- Liaising with the workshop team to ensure efficient service delivery
- Handling customer queries and complaints in a professional manner
- Maintaining detailed records of all service jobs
- Promoting additional services and products to customers
About you
- Strong communication and interpersonal skills, with the ability to build rapport with customers
- Excellent problem-solving and time management abilities
- A keen eye for detail and the ability to multitask effectively
- A valid driver's licence and the ability to operate a range of vehicles
- A passion for providing exceptional customer service
- Competitive salary and benefits package + commission structure
- Ongoing training and professional development opportunities
- A supportive and collaborative work environment
- Opportunities for career progression within the company
About us
BATHURST MOTOR GROUP is a leading provider of automotive services in the Bathurst region. With a strong focus on customer satisfaction, we are committed to delivering high-quality service and maintaining our position as a trusted and respected member of the local community.
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Service Advisor in Bathurst employer: Bathurst Motor Group
Bathurst Motor Group is an exceptional employer that prioritises employee growth and development, offering comprehensive training programs tailored for Automotive Sales Consultants. With a vibrant work culture that fosters collaboration and customer focus, employees enjoy a supportive environment where their contributions are valued. Located in the heart of Bathurst, the company provides unique opportunities to engage with a diverse clientele while being part of a team dedicated to delivering outstanding service.
