At a Glance
- Tasks: Lead investigations and drive improvements in child safety and care compliance.
- Company: BaptistCare, a purpose-led organisation enriching lives across Australia.
- Benefits: Join a supportive team with opportunities for professional growth and community impact.
- Other info: Be part of a mission-driven team dedicated to quality and accountability.
- Why this job: Make a real difference in the lives of vulnerable children and families.
- Qualifications: Experience in investigations and knowledge of Victorian care legislation required.
The predicted salary is between 75600 - 92400 $ per year.
The Lead Investigator leads investigations, case reviews and quality improvement activities across Baptist Care, ensuring compliance with legislative, regulatory, accreditation and funder requirements.
The role identifies practice trends and risks, develops mitigation strategies, and drives consistent, timely investigations and continuous improvement to reduce critical incidents and organisational risk.
Reporting to the Investigations Manager, this full-time, 12-month maximum-term role is focused almost entirely on reportable conduct investigations. Your day-to-day will include:
- Leading reportable conduct investigations end-to-end, from planning through to submission of investigation reports to the regulator
- Developing and maintaining investigation plans in line with Victorian legislative obligations
- Prepare investigation reports, findings and recommendations.
- Monitor incident trends, identify risks and implement mitigation strategies.
- Drive continuous improvement through practice reviews, gap analysis and service improvements.
- Ensure compliance with regulatory, funding and quality requirements.
- Develop best-practice investigation processes, tools and training.
- Manage project risks, issues and reporting to key stakeholders.
- Build effective relationships with operational teams, leadership, regulators and funders.
- Promote a culture of quality, child safety, accountability and customer-focused service.
- What You'll Bring
- Hands-on experience conducting investigations within the Victorian foster care or kinship care sector
- Sound working knowledge of Victorian out-of-home care legislation, reportable conduct schemes, and processes
- Proven ability to conduct defensible investigations using structured, evidence-based methodologies
- Exceptional written communication skills, with the ability to produce clear, accurate investigation reports for regulatory audiences
- Strong organisational discipline — this role manages multiple concurrent investigations with external reporting deadlines
- Comfort working within a small, evolving team during a period of structural change
About Us
Baptist Care is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years.
We support people to live better through aged care, home care, retirement living, community services, disability support and housing.
We know that life's challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.
That's what we work towards every day - enriching lives through communities of care.
Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
- Tertiary Qualifications in Social Sciences, Legal, Social Work, Psychology or other relevant Human Services qualification and/or experience and relevant qualification in investigations or similar
- Must have a current Working with Vulnerable People check or willingness to obtain
- The successful applicant will be required to undergo a National Criminal History check.
- Applicants must have the right to work in Australia.
- Applicants must address the key selection criteria to be considered
- If you require support with the application process, please contact Eman on
Baptist Care – Inspired by Jesus to champion care for all.
Baptist Care is dedicated to the safety, empowerment, and participation of all children.
We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.
Lead Investigator in Melbourne employer: BaptistCare
BaptistCare is an exceptional employer that prioritises the well-being and growth of its employees while fostering a supportive and purpose-driven work culture. As a Marketing Manager in Retirement Living, you will enjoy competitive salaries, flexible work arrangements, and extensive professional development opportunities, all within a community-focused organisation dedicated to enriching lives across Australia. Join us to make a meaningful impact in the lives of others while advancing your career in a collaborative and innovative environment.
