At a Glance
- Tasks: Provide top-notch customer service and manage client care plans over the phone.
- Company: Join BaptistCare, a leading aged care organisation with a heart for community.
- Benefits: Earn $38.56/hour plus salary packaging benefits and access to counselling services.
- Other info: Be part of a supportive team focused on continuous improvement and genuine respect.
- Why this job: Make a real difference in the lives of vulnerable community members every day.
- Qualifications: 2+ years in a phone-based role; experience in aged care is a bonus.
The predicted salary is between 38.56 - 38.56 $ per hour.
BaptistCare NSW/ACT - Aged Care – Geelong VIC
Full time, Permanent
About the role
Our Customer Service Support (CSS) staff are the first point of contact (via the phone) for Baptistcare’s Home Care Package services. The Customer Service Support staff carry out a range of customer account administration tasks:
- Managing service schedules and budgets
- Coordination of services for clients and invoices
To summarise in short:
- Provide internal and external customer service via telephone to our Home Care Package customers and private fee-for-service customers
- Liaise with Baptistcare customers daily to provide admin support for customer care plans
- Daily administration: updating customer notes and budgets, updating schedules, processing invoices
- Month-end reports
About you
To be successful in this role, you will need the following:
- Minimum of 2 years’ experience in a similar, phone-based role with high volume of incoming calls and experience in problem solving
- Experience in Aged Care sector will be highly regarded
- Qualification in Office Admin/Support or qualified by relevant experience
For You
Baptistcare is focused on living our values, not just talking about them. You’ll find the culture at Baptistcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.
Further, the successful candidate will receive:
- A competitive salary, plus access to the tax benefits of salary packaging and novated leasing
- Access to confidential counselling and support services
- Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members
About Baptistcare
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.
We know that life’s challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again. That’s what we work towards every day - enriching lives through communities of care.
Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
Questions about the role? Contact Mona Salem: **********@baptistcare.org.au
BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.
Customer Service Support in Geelong employer: BaptistCare NSW/ACT - Aged Care
BaptistCare NSW/ACT is an exceptional employer located in the beautiful south Sydney area of Bangor, offering a supportive and inclusive workplace where your clinical expertise as a Registered Nurse can truly make a difference. With generous tax-free salary packaging benefits, career development opportunities including study assistance, and a strong focus on health and wellbeing, BaptistCare fosters a positive culture that values your contributions and encourages personal growth. Join a dedicated team that prioritises compassion and teamwork, ensuring you feel valued while delivering high-quality care to residents.
Contact Details:
BaptistCare NSW/ACT - Aged Care Recruitment Team
