Be the first friendly voice our clients hear. Join BaptistCare's Camberwell Hub as a Customer Service Support officer, keeping our CHSP clients connected, informed and supported every day.
About the Role
Our Customer Service Support (CSS) team is the first point of contact, by phone, for BaptistCare's CHSP services. You'll manage service schedules, coordinate services for clients, and handle account administration and invoicing, so our clients experience seamless, reliable support every time they call. This is a 12-month max term role.
What You'll Be Doing
- Provide internal and external customer service by phone to our CHSP customers and private fee-for-service customers
- Liaise with BaptistCare customers daily, providing admin support across their care plans
- Manage daily administration, including updating customer notes and service schedules
About You
- Minimum 2 years' experience in a similar, phone-based role handling high call volumes, with strong problem-solving skills
- Experience in the aged care sector highly regarded
- Qualification in Office Administration/Support, or equivalent relevant experience
For You
BaptistCare is focused on living our values, not just talking about them. You'll find a culture of genuine respect, support and positive intention, where we work hard to achieve results through change, continuous improvement and a strong focus on service delivery.
The successful candidate will also receive:
- A base salary of $38.56/hour ($76209 p.a.), plus access to up to $18,550 per annum in tax-free salary packaging, and novated leasing
- Access to confidential counselling and support services
- The opportunity to be part of a team driven to make a real difference to the lives of our vulnerable community members
About BaptistCare
BaptistCare is a leading purpose-led care organisation, guided by our Christian identity and serving people and communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support and housing.
We know that life's challenges can make our world feel smaller. With the right people alongside us, it can feel more connected, supported and hopeful again.
That's what we work towards every day - enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees and close to 2,000 volunteers are part of our communities across Australia.
BaptistCare – Inspired by Jesus to champion care for all.
Questions about the role? Contact us at
BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.
Customer Service Support in Melbourne employer: Baptcare Careers
BaptistCare is an exceptional employer that prioritises purpose-driven work and community impact, making it a rewarding place for an Accounts Receivable Officer in Camberwell. With a strong focus on employee growth, a supportive team environment, and a commitment to enriching lives, BaptistCare offers unique benefits such as professional development opportunities and a culture rooted in care and compassion. Join us to be part of a legacy that has positively influenced Australian communities for over 110 years.
