At a Glance
- Tasks: Manage warranty claims and build strong relationships with suppliers and internal teams.
- Company: Join JAS Auto Electrical Parts, a leading supplier in the automotive industry.
- Benefits: Stable ASX-listed company with career development opportunities and a supportive team.
- Other info: Convenient Mount Waverley location with excellent growth potential.
- Why this job: Be part of a dynamic team where no two days are the same and make a real impact.
- Qualifications: Organised with strong communication skills; experience in administration or customer service preferred.
The predicted salary is between 49500 - 60500 $ per year.
JAS Auto Electrical Parts, part of the Bapcor Group, is seeking a highly organised and detail-oriented Warranty Administrator to join our Product Management team in Mount Waverley. JAS Auto Electrical Parts is one of Australia's leading suppliers of auto electrical, air conditioning and engine management products, supporting workshops, auto electricians, fleet operators and trade customers nationwide.
Reporting to the Product Manager, this role offers the opportunity to become a key member of our Product Management team, managing warranty claims, building strong relationships with suppliers and internal stakeholders, and contributing to a positive customer experience.
Key Responsibilities:
- Process and assess warranty claims in accordance with company and supplier guidelines
- Collect and validate supporting documentation including invoices and product information
- Track claims and follow up with suppliers to ensure timely resolution
- Act as the key point of contact for branch teams and customers regarding warranty enquiries
- Maintain accurate claim records and supporting documentation
- Prepare warranty activity reports for management
- Liaise with internal teams and suppliers to resolve warranty-related issues
- Identify trends and recurring product issues and support continuous improvement initiatives
- Assist with maintaining warranty procedures and documentation
Qualifications:
You are an organised administrator who enjoys delivering excellent customer service and working through complex processes with accuracy and attention to detail. Ideally, you will have:
- Previous experience in warranty administration, claims administration, customer service or a similar role
- Strong administrative and organisational skills
- Excellent written and verbal communication skills
- The ability to manage multiple tasks and deadlines
- Intermediate Microsoft Office skills
- Experience working with ERP or business management systems
- Automotive, auto electrical, spare parts or technical product knowledge will be highly regarded but is not essential
What's in it for You?
- Join a stable and growing ASX-listed organisation
- Work with industry-leading automotive brands and suppliers
- Supportive and collaborative team environment
- Career development opportunities within the broader Bapcor Group
- Convenient Mount Waverley location
About Bapcor:
Bapcor Limited is Asia Pacific's leading provider of vehicle parts, accessories, equipment, services and solutions for the automotive aftermarket.
Warranty Administrator employer: Bapcor Limited
Burson Auto Parts is an excellent employer, offering a dynamic work environment where teamwork and customer service are at the forefront. With comprehensive training and opportunities for career advancement within a nationwide network, employees can thrive in their roles while enjoying the benefits of a supportive and friendly culture. Located in a vibrant community, this position not only provides meaningful work but also fosters personal growth and development.
