A member-owned bank in Melbourne seeks a Head of Member Experience for their Contact Centre. This leadership role focuses on overseeing operations, managing member onboarding, and enhancing sales performance. Applicants should have at least 5 years in senior leadership within a contact centre, ideally in financial services. The successful candidate will foster a member-centric culture and ensure compliance with regulatory standards. Opportunities for professional development and generous employee benefits are offered.
Member Experience Leader – Contact Centre in Melbourne employer: BankVic
At BankVic, we pride ourselves on being a member-owned bank that truly values the communities we serve, including police, emergency, and health workers. As the Head of Member Experience, you'll thrive in a supportive work culture that prioritises personal service and meaningful relationships, while enjoying unique benefits like additional leave days, professional development opportunities, and a commitment to diversity and inclusion. Join us to make a real impact and grow your career in a dynamic environment where your leadership can shape exceptional member experiences.
