At a Glance
- Tasks: Deliver exceptional service to premium gaming guests and create memorable experiences.
- Company: Join one of Australia's largest and most successful sports clubs.
- Benefits: Casual role with consistent hours, ongoing training, and career progression opportunities.
- Other info: Be part of a culture that values internal promotion and personal growth.
- Why this job: Develop specialist skills in a dynamic environment while connecting with people.
- Qualifications: Experience in customer service or hospitality, strong communication skills, and RSA/RCG competencies.
The predicted salary is between 19.8 - 24.2 $ per hour.
Premium Guest Host - Gaming & Large Sports Group
Bankstown Sports is one of Australia's largest and most successful sports, hospitality and entertainment clubs, welcoming millions of guests each year.
We're growing our Premium Guest Services Team and are looking for customer-focused professionals to join us as Premium Guest Hosts.
This is a unique opportunity to work in a premium service environment, develop specialised gaming and hospitality skills, and build a long-term career with an organisation known for promoting from within.
About the Role
As a
Premium Guest Host , you'll deliver personalised service to our premium gaming guests, creating memorable experiences and building strong customer relationships.
This is a casual position offering a rotating roster across days, evenings, weekends and public holidays, with the opportunity to work part-time to full-time equivalent hours based on business needs.
You'll be responsible for
- Providing exceptional service to premium gaming guests.
- Building genuine customer relationships and creating memorable experiences.
- Serving food and beverages to guests.
- Assisting with gaming machine payouts, refills and minor machine faults.
- Promoting Club membership benefits and services.
- Managing guest enquiries and resolving issues professionally.
- Maintaining compliance with RSA, RCG and Club policies.
- Supporting responsible conduct of gaming practices.
- Working collaboratively with the Premium Guest and Gaming teams.
About You
You are a confident and engaging hospitality professional who enjoys connecting with people and delivering exceptional customer experiences.
To succeed in this role, you'll have
- Demonstrated experience in customer service, hospitality or gaming.
- Excellent communication and relationship-building skills.
- A professional, positive and approachable manner.
- Strong organisational skills and attention to detail.
- The ability to multitask in a fast-paced environment.
- High presentation and grooming standards.
- Current RSA and RCG Competencies.
- Availability to work a rotating roster including days, nights and weekends.
- Why Work With Us
Join one of Australia's largest and most progressive sports clubs.
Casual role with opportunities for consistent hours.
Ongoing training, coaching and professional development.
Develop specialist skills in premium guest service and gaming operations.
Clear pathways for career progression, including opportunities to advance into
Gaming Supervisor and other leadership roles.
Work alongside experienced leaders who are invested in your growth.
Access employee rewards, recognition programs and staff benefits.
Be part of a culture that values internal promotion and career development.
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Premium Guest Host employer: Bankstown Sports
At Lady Banks Rooftop, we pride ourselves on being a premier employer in the hospitality industry, offering a vibrant work culture that fosters creativity and innovation. Our team enjoys competitive salaries, generous leave entitlements, and ongoing professional development opportunities, all while working in a stunning rooftop setting with breathtaking views of the Sydney skyline. Join us to lead a passionate team dedicated to delivering exceptional guest experiences and be part of one of Australia's leading hospitality groups.
