At a Glance
- Tasks: Lead the reliability and performance of large-scale storage systems in a dynamic environment.
- Company: Join Bank of America, a leader in financial services with a culture of inclusivity.
- Benefits: Enjoy competitive pay, flexible benefits, and opportunities for personal and professional growth.
- Other info: Collaborative culture focused on career development and community impact.
- Why this job: Make a real impact on critical systems while working with cutting-edge technology.
- Qualifications: 10+ years in enterprise storage technologies and strong SRE mindset required.
The predicted salary is between 123300 - 150700 $ per year.
About Bank of America
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
Position Overview
Senior Storage Engineer with a strong SRE mindset to own the reliability, availability, and operational excellence of large-scale SAN, NAS, and object storage platforms powering mission-critical production systems. This is a hands-on, production-focused role for engineers who thrive in high-impact environments where uptime, data durability, and recovery speed matter. You will act as a final-tier escalation engineer, lead major incident response, and manage storage systems, namely NetApp, EMC, Cisco, Brocade & Hitachi, that are designed to fail safely, recover predictably, and improve continuously.
Responsibilities
- We're looking for a Senior Storage Engineer who thinks like an SRE and engineers' reliability in the infrastructure.
- This role is a senior Storage Operations SRE position responsible for the stability, availability, and reliability of the Bank's globally deployed storage infrastructure across AMRS, APAC, EMEA.
- You'll own availability, performance, and failure recovery.
- Operate at the front line of incidents, lead deep technical investigations, and continuously push the platform toward being boring, predictable, and self-healing.
- Define and drive SLIs, SLOs, and error thresholds for critical storage services.
- Work closely with vendors, engineering teams, data center operations, application owners, and incident management teams to resolve complex issues, reduce repeat incidents, and improve overall platform reliability.
Required Skills
- Drive reliability and availability of storage services using SRE principles, including monitoring, SLIs/SLOs, and proactive issue detection.
- Strive towards a Never Down environment.
- Automate routine storage operations and reduce manual toil through scripting and process improvements.
- Deep hands-on operational expertise with enterprise storage platforms: EMC PowerMax, NetApp (ONTAP - SAN & NAS), Hitachi Storage platforms / HCP, Cisco SAN switches (MDS).
- Proven experience providing Level 3 storage support in large, complex, mission-critical environments.
- Strong experience managing: Major incidents (P1/P2), Bridge calls and global outage coordination, Root cause analysis (RCA) and problem management.
- Solid understanding of SAN, NAS, and object storage concepts, including performance, replication, snapshots, zoning, multipathing, and capacity management.
- Hands on operational exposure to Linux and Windows environments from a storage integration and support perspective.
- Excellent verbal and written communication skills, with the ability to clearly engage: Incident management teams, Application owners, Vendors, Senior stakeholders.
- Demonstrated ability to work independently, make sound technical decisions, and handle high pressure operational scenarios.
- 10+ years of experience in enterprise storage technologies and production operations.
Desired Skills
- Scripting and automation exposure (Perl, Python, Shell, or equivalent) to support: Operational tooling, Health checks, Reporting, Reduction of manual, error prone tasks.
- Experience with automation frameworks or orchestration tools in an operations context (runbooks, auto remediation, operational workflows).
- Familiarity with SRE principles as applied to infrastructure operations, such as: Incident reduction, Error budgets, Improving MTTR and operational resilience, Eliminating toil through automation.
- Experience contributing to operational documentation, runbooks, and standard operating procedures.
- Strong understanding of ITIL / Change Management processes, including Change risk assessment, Technical approvals, Post change validation.
Vice President, Senior Storage SRE Engineer – Sydney employer: Bank of America
At Bank of America, we pride ourselves on being an exceptional employer, offering a culture of inclusivity and support that empowers our employees to thrive. With a strong focus on career development, competitive benefits, and a collaborative in-office environment, we ensure that every team member has the resources to succeed and make a meaningful impact in the financial sector. Join us in a role where your contributions are valued, and your growth is nurtured in a dynamic and rewarding workplace.
